Customer Care

DONNA RINALDO

*** *** *********** ****, **** Babylon, NY 11704 ***************@*****.***

631-***-****

OBJECTIVE:

To obtain a position in an office environment where I can maximize my organizational skills in a challenging environment, achieving a high degree of work efficiency. Customer Care Coordinator

Marshall’s West Babylon, NY.

2022-2023

Patient Care Coordinator Melville/Babylon, NY 2021 - 2023 New York Physical Therapy

Scheduled Appointments

Check-in/out

Collected Co-Pays

Authorizations

Medical Receptionist Bayshore, NY 2020 - 2021

Podiatrist

Scheduled Appointments

Check-in/out

Collected Co-Pays

Advanced Dermatology Commack, NY 2018 - 2020

Call Center

Scheduled appointments

Routed calls to appropriate office

Northwell Health PAS. Melville, NY

2016-2018.

2016-2018

Patient Access Services.

Scheduled appointments in Call Center environment

Assisted patients with medication refills

Triaged patient’s needs

Atlantic Dermatological Associates Bellmore, NY 2010 - 2016 Receptionist

Handled general requests for information and data, Interacted well with the public.

Answered heavy phones, scheduled appointments, Verified Insurance Key Skills and Educational Qualifications

• Ability to handle multiple situations at once with confidence, Knowledge of the operation of standard office equipment, Medical Office software training – Medical Manager, All Scripts, Sorian,

• Branford Hall Career Institute – Medical Billing & Coding Flexibility Adaptability Organizing and planning skills Attention to detail Stress tolerant HIPAA Compliant

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