Customer Support Specialist with Insurance Expertise

Location:

Mocksville, NC

Salary:

25 per hr

Posted:

November 22, 2025

Contact this candidate

Resume:

SHERI MOSLEY

NORTH CAROLINA, *****, United States, +l 646-***-****, ********************@*****.***

SUMMARY Dedicated Litigation Specialist with extensive experience in managing complex commercial and residential claims. Proficient in negotiating litigated claims, analyzing regulations, and coordinating litigations across multiple jurisdictions. Successfully maintained a portfolio of 80 to 100 files and consistently met settlement goals. Proven ability to drive value through strategic communication with stakeholders and comprehensive understanding of litigation processes. Ready to bring expertise and commitment to a dynamic team in the insurance industry.

WORK EXPERIENCE

06/2025 – Present Litigation Specialist, Qualitas lnsurance Remote Investigated and negotiated litigated Commercial Auto Injury and Property Damage claims.

Evaluated the Federal Motor Carrier Safety Regulations for compliance and application.

Managed claims with coverage limits ranging from 750,000 to 5 million dollars in CSL.

Conducted multijurisdictional state and federal coverage investigations. Facilitated litigation coordination with assigned defense counsel. Participated in court-ordered mediations to reach resolution. Delivered roundtable presentations to secure settlement authority. 01/2025 – 03/2025 DOCUMENT VALIDATION SPECIALIST, ARCUS/AECOM Remote Served as a FEMA CRC Specialist.

Reviewed Cat A (Debris Removal) and Cat B (Emergency Work) project documentation for accuracy.

Developed comprehensive scopes of work and precise damage descriptions.

Collaborated with FEMA QA and EHP to ensure scope accurately reflected applicant damages.

07/2024 – 12/2024 Commercial and Residential Property Damage Adjuster, Tracker Claim Service and Oneestes Adjusting Corp

Remote

Handled personal Homeowners and Commercial Property claims for Florida Peninsula and TWIA Insurance, including Hurricane Beryl and Milton incidents.

Reviewed property damage scopes and completed Estimate documentation sheets.

Finalized review of estimates and made determinations regarding coverage.

Drafted coverage letters and managed settlement payments. 08/2022 – 06/2024 Litigation Specialist, Florida Insurance Guaranty Association Remote Managed litigation for numerous insolvent insurance carriers. Negotiated injury, property damage, and general liability claims (including slip and fall and animal liability claims), performed coverage reviews, developed litigation strategies, conducted liability analyses, and held settlement authority conferences.

Participated in mediations, conducted file reviews and triage, and maintained thorough communications with defense counsel. Oversaw a large inventory of 80 to 100 files, including invoice review and payment management.

Handled inbound and outbound calls and responded promptly to emails. Administered first-party litigated homeowner claims caused by both non- weather-related and weather-related water damage.

Participated in telephone conferences with management and defense counsel.

Conducted initial complaint reviews to determine appropriate defenses or motions to dismiss.

Assigned defense counsel with strategic recommendations for litigation. 08/2019 – 09/2021 FEMA Disaster Recovery Specialist Hurricane Maria, B and H Claims Service

San Juan, PR

Functioned as FEMA Public Assistance Technical Assistant. Acted as a commercial site inspector for Categories E, G, and C, developing project worksheet formulations for FEMA Grants Manager. Served as an Insurance Review Specialist assigned to the CRC, PA Correspondence Specialist, responsible for reviewing applicant commercial property coverage, contacting applicants, creating flood and location maps, drafting damage photo sheets, drafting large project notices, and reviewing/updating project information in Grants Manager/EMMIE. Performed quality assurance on PA correspondence and followed up with PDMG on PA correspondence requests.

Assisted in the development and review of Hazard Mitigation Grant Program (HMGP) applications under sections 404 and 406, ensuring compliance with FEMA regulations and guidelines.

Conducted site inspections and provided technical assistance for hazard mitigation projects, including flood mitigation and infrastructure improvements.

04/2017 – 11/2018 Litigation Specialist, General Liability and Property Damage, Lozano/Citizen Ins

Jacksonville

Oversaw litigation management for numerous insolvent insurance carriers. Negotiated injury, property damage, and general liability (including slip and fall and animal liability claims), performed coverage reviews, developed litigation strategies, conducted liability analyses, and held settlement authority conferences.

Participated in mediations, conducted file reviews and triage, and maintained thorough communications with defense counsel. Managed a considerable inventory of 80 to 100 files, conducted invoice reviews and payments.

Handled inbound and outbound calls and responded efficiently to emails. Administered first-party litigated homeowner claims caused by both non- weather-related and weather-related water damage.

Participated in telephone conferences with management and defense counsel.

Conducted initial complaint reviews to determine appropriate defenses or motions to dismiss.

Assigned defense counsel with strategic recommendations for litigation strategies.

Facilitated 90-day water conferences with defense counsel to develop litigation strategies.

Prepared detailed reports and coordinated with outside vendors. Oversaw legal expense management and coordinated Hurricane Irma files, including first-party contact and assigning field adjusters, reviewing estimates and photographs, reviewing policy coverage, issuing coverage denials, and managing ACV and RCV payments.

Participated in numerous depositions as the Corporate Representative. 06/2012 – 06/2017 COMMERCIAL/PERSONAL AUTO LIABILITY/INJURY/TOTAL LOSS, State Farm

New York

Managed Auto Liability, Property Damage, and Injury claims. Handled litigated and non-litigated bodily injury claims and commercial property/motor truck cargo cases.

Conducted auto liability investigations, recorded statements, injury evaluations, and engaged in mediations and settlement conferences. Performed total loss evaluations and conducted coverage analyses. EDUCATION

1990 – 1993 North Carolina Central University

JD, Law

Durham

1983 – 1987 Syracuse University

Bachelor of Arts, Sociology

Syracuse

SKILLS Disaster Recovery Case management

Litigation Mediation

Medical records Fraud Investigations

Organizational skills Negotiation

Customer service Excellent Verbal skills

CERTIFICATES Property & Casualty Adjusters Licenses NEW YORK IA