Experienced Claims Support Professional

Ronald D. Gaines

**** **. ******** **.

Chicago, Illinois 60620

****@******.***

[Phone Number]

[Date]

Hiring Manager

Endurance Insurance

[Company Address]

[City, State, Zip]

Dear Hiring Manager,

I am writing to apply for the Claim Processor position at Endurance Insurance. With a strong background in administration, detailed record-keeping, and customer service, I am confident in my ability to contribute to the efficiency and accuracy of your claims department. After completing my Paralegal Studies Certificate at Roosevelt University, I developed a strong foundation in analyzing documentation, reviewing case materials, and ensuring compliance with legal and organizational standards. My earlier career with the United States Postal Service (1973–2004) provided me with over three decades of experience in handling sensitive information, meeting strict deadlines, and maintaining accuracy in high-volume operations. These skills translate directly into processing insurance claims with precision and accountability. In addition, my experience as an entrepreneur in publishing and e-commerce has enhanced my organizational, problem-solving, and customer-focused approach. I thrive on accuracy, clear communication, and supporting both clients and colleagues to achieve positive outcomes. I would welcome the opportunity to bring my dedication, organizational expertise, and commitment to excellence to Endurance Insurance. I am eager to contribute to your team’s success and would be glad to discuss how my skills align with your needs.

Thank you for your time and consideration. I look forward to the opportunity to interview with you. Sincerely,

Ronald D. Gaines

Ronald D. Gaines

8004 So. Sangamon St., Chicago, Illinois 60620

Phone: 773-***-****

Email: ****@******.***

Professional Summary

Detail-oriented professional with a Paralegal Studies Certificate and over 30 years of experience in administrative operations, record-keeping, and customer service. Skilled in analyzing documentation, maintaining compliance, and managing sensitive information with accuracy and confidentiality. Seeking to apply organizational expertise and problem-solving skills as a Claim Processor at Endurance Insurance.

Education

Roosevelt University — Paralegal Studies Certificate, 2025 Xavier University of Louisiana — Bachelor’s Degree in History & Political Science, 1972 Professional Experience

United States Postal Service (USPS) — Chicago, IL

Operations & Customer Service 1973 – 2004

- Managed high-volume operations requiring precision, confidentiality, and adherence to strict deadlines.

- Processed sensitive records and ensured compliance with organizational policies.

- Delivered consistent, accurate service to a broad customer base while resolving inquiries efficiently.

- Trained and mentored new employees in standard procedures and workflow optimization. Entrepreneurship: Rdgbiz.com — 2004 – Present

Publishing & E-Commerce Business Owner

- Founded and managed a digital publishing and e-commerce business, specializing in book publishing, product design, and online sales.

- Oversaw customer service, order processing, and digital file management.

- Applied organizational and analytical skills to ensure timely delivery and high customer satisfaction. Skills

- Claims Documentation Review

- Record-Keeping & Data Entry

- Compliance & Confidentiality

- Customer Service & Communication

- Problem-Solving & Critical Thinking

- Time Management & Organization

- Microsoft Office & Google Workspace

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