It tech / frontend developer

Majelique Lewis West Haven, CT 203-***-**** **********@***.*** LinkedIn GitHub

SUMMARY IT Support Professional with Google IT Support Professional Certification and hands-on experience in technical troubleshooting, desktop support, and systems administration. Proven ability to resolve complex technical issues while maintaining excellent customer service. Strong foundation in frontend development and emerging technologies, bringing a unique visual problem-solving approach to technical challenges. Seeking desktop support role where technical expertise and user-focused service excellence can contribute to organizational success.

CERTIFICATIONS ● Google IT Support Professional Certificate - Merit America Virtual November 2022

● Comprehensive training in troubleshooting, customer support, networking, operating systems, systems administration, and security

● Specialized coursework: Microsoft 365, Windows 10, Spiceworks, cloud fundamentals

● View Certificate

● Encode Ethereum Certificate - Blockchain Development Fundamentals

● Smart contract development, Web3 integration, decentralized applications

● View on LinkedIn

● Encode Solana Certificate - Solana Blockchain Development

● Solana program development, wallet integration, blockchain transactions

● View on LinkedIn

CORE IT SUPPORT SKILLS

Desktop & End-User Support ● Technical Troubleshooting: Expert-level diagnostics for hardware, software, and network issues ● Operating Systems: Windows 10/11 installation, configuration, and maintenance ● Microsoft 365: Administration, deployment, and user support across Office suite ● Ticketing Systems: Proficient in Spiceworks and enterprise IT support platforms ● Remote Support: Experience with remote desktop tools and virtual troubleshooting

● Hardware Support: Installation, maintenance, and repair of desktop systems and peripherals Systems & Network Administration ● Network Protocols: TCP/IP, DNS, DHCP configuration and troubleshooting ● Active Directory: User account management and permissions ● Security Best Practices: Antivirus, updates, patches, and security compliance ● System Imaging: OS deployment and software installation automation ● Documentation: Creating clear technical documentation and knowledge base articles

Technical Problem-Solving ● Visual Problem Analysis: Breaking down complex technical issues into understandable solutions ● User Communication: Translating technical concepts for non-technical users ● Root Cause Analysis: Identifying underlying issues beyond surface-level symptoms ● Process Improvement: Streamlining support workflows for efficiency PROFESSIONAL EXPERIENCE

Amazon – Warehouse Worker North Haven, CT August 2019 – Present ● Applied technical troubleshooting skills to resolve operational system issues in fast-paced environment ● Demonstrated strong multitasking abilities while managing multiple technical processes simultaneously ● Collaborated with management on technology-related operational improvements ● Provided informal IT support to colleagues, troubleshooting handheld scanners and warehouse systems

Burger King – Customer Service Representative Stamford, CT June 2014 – August 2017 ● Served as primary technical support for point-of-sale system troubleshooting and maintenance ● Trained new employees on system operations, ensuring smooth technical onboarding ● Resolved customer-facing technology issues efficiently, minimizing service disruption ● Maintained calm, professional demeanor while addressing technical problems under pressure EDUCATION

Bachelor of Arts University of New Haven, West Haven, CT September 2021 – June 2025 ADDITIONAL TECHNICAL SKILLS

Frontend Development ● Languages: JavaScript, Python, HTML5, CSS3 ● Frameworks: React.js, Flutter/Dart for cross-platform applications ● Tools: FlutterFlow, Git/GitHub, Visual Studio Code ● Visual Design: UI/UX principles, responsive design, user-centered interfaces Emerging Technologies ● Web3 Development: Smart contracts (Solidity), dApp development, blockchain integration ● Systems Programming: Expanding knowledge in Rust and Zig for performance optimization ● Automation: Python scripting for task automation and process improvement

Development Portfolio ● Active GitHub profile showcasing frontend projects and automation scripts ● Experience building user-friendly applications with focus on visual problem-solving ● Projects demonstrate ability to learn new technologies quickly and apply them practically View projects: GitHub Profile

PROFESSIONAL ATTRIBUTES ● Customer-focused approach with excellent interpersonal communication skills ● Self-motivated learner who stays current with evolving technology trends

● Creative problem-solver who visualizes technical challenges to find innovative solutions ● Team player with proven ability to work effectively in collaborative environments ● Strong work ethic demonstrated through consistent employment and continuous skill development

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