Application Support Analyst with 10+ Years Enterprise Experience

Craig Lynch

Warwick, RI ***** 401-***-**** *********@*******.*** linkedin.com/in/craig-lynch1 Professional Summary

Application Support Analyst with over 10 years supporting enterprise applications, business analysis, and validation in regulated environments. Skilled in gathering requirements, configuring systems, and managing user access roles to ensure compliance and optimize performance. Developed SQL reporting and dashboards that reduced deployment times by 40% and cut incident response by 60%. Adept at translating technical issues for non-technical stakeholders and aligning changes with organizational standards.

Skills

• Scripting & Administration: PowerShell, Azure AD, Windows Server, Active Directory, SQL Server

• Development & Deployment: Automation, CI/CD, Octopus Deploy, GitHub, Agile SDLC, Configuration Management

• Monitoring & Support: New Relic, Splunk, ServiceNow, Postman, Technical Support, SaaS Platforms

• Applications & Tools: Jira, Confluence, Ivanti EPM, Hyland OnBase ECM, POS Systems, BOSSDesk ITSM, Visual Studio, Dynamics 365 CRM, Microsoft Office, Apache Tomcat, Enterprise Software Systems

• Analysis & Quality Assurance: Business Analysis, Validation Testing Professional Experience

Radian Group Mar 2021 - Sep 2024

ECM Systems Administrator Remote Wayne, PA

• Deployed and administered Paradatec's AI-driven data extraction platform across Dev, QA, UAT, and Production environ- ments, supporting enterprise software systems.

• Configured OCR AI model and forms fields as part of a development team to align with stakeholder needs, conducting business analysis to enhance data accuracy and user satisfaction

• Extended CI/CD pipelines using GitHub and Octopus Deploy, reducing deployment times by 40%.

• Designed 90% of ECM dashboards and alerts in New Relic, cutting incident response time by 60%. Doble Engineering Company Apr 2020 - Oct 2020

DevOps Engineer Remote Marlborough, MA

• Automated application installations with PowerShell scripts, improving deployment speed and reliability.

• Delivered secure rollouts via Ivanti Endpoint Manager with minimal user disruption, applying company's configuration management practices.

• Coordinated Microsoft security updates to maintain endpoint integrity, ensuring operational continuity and compliance with regulatory standards

AAA Northeast Jan 2015 - Oct 2019

Applications Programmer Providence, RI

• Resolved 90% of Tier 1/2 OnBase ECM support issues within SLA, performing validation testing to ensure system stability.

• Configured BOSSDesk ITSM workflows and ticket templates, impacting 3,000 users across 65 locations.

• Automated removal of 34,000+ orphaned user profiles via PowerShell across 200+ endpoints. AAA Southern New England Oct 2010 - Dec 2014

Applications Programmer Providence, RI

• Resolved technical issues and coordinated upgrades for POS systems across 55 branches, improving system reliability and user satisfaction

• Developed MSSQL and MS Access tools to enhance POS functionality, leading to improved response and resolution times

• Configured 50+ merchant accounts in a new POS system ahead of processor sunset, ensuring seamless transition and uninterrupted service

AAA Southern New England Feb 2007 - Sep 2010

Helpdesk Analyst Providence, RI

• Resolved hardware, software, and network issues with an 80% first-call resolution rate.

• Administered Active Directory accounts and printers to ensure secure access.

• Automated nightly file retention enforcement via PowerShell, maintaining compliance for 10+ years. Education

Community College of Rhode Island Present

Associate of Science (A.S.), Web Development

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