Dynamic Store Manager with Customer-Centric Expertise
Resume:
ORNELIA
AWOMBI
*******.******@*****.***
Silver Spring, MD 20910
Dynamic Store Manager with a proven track record at Everything but Water, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and inventory management. Recognized for fostering a positive work environment and implementing cross-selling techniques to boost sales. Committed to maintaining high standards in operations and merchandising. PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Problem-solving
• Customer relations
• Multitasking and organization
• Cross-selling techniques
• Products knowledge
• Execution
• Maintenance
• Organized
• Communicate
• Sales expertise
• Strategies
• Responsible
University of Baltimore
Baltimore • 01/2017
Bachelor of Arts: International
Relations And Business
Montgomery College
Rockville, MD • 05/2014
Associate of Arts: General Studies
Djoue Dabany
Libreville, Gabon • 01/2008
EDUCATION
Scrum Master
CERTIFICATIONS
Everything but Water - Store Manager
Bethesda, MD • 02/2020 - Current
White House Black Market - Assistant Manager Stockroom Bethesda, MD • 01/2018 - 02/2020
WORK HISTORY
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
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Rotated merchandise and displays to feature new products and promotions.
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Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
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• Handling merchandise, shipments, and receptions
• Responsible for transfers, defective and damaged merchandise
• Responsible for replenishment and organized stockroom Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, a positive work environment.
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Zara - Manager -women Visual
Washington, DC • 03/2015 - 12/2019
Communicated with the store manager and the visual to keep the merchandise standards on the floor and in the stockroom
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• Handling re-ticked,sales
Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines
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Maximized performance by monitoring daily activities and mentoring team members.
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Cross-trained existing employees to maximize team agility and performance.
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Controlled costs to keep business operating within budget and increase profits.
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• Lead visual merchandising and display
English
Native or Bilingual
French
Native or Bilingual
LANGUAGES
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