Retail Leader with Customer Service Expertise

ANGELA MARTINEZ

Wheat Ridge, Co •720-***-**** ***************@*****.*** SKILLS & CERTIFICATIONS

• Food Handler Certification

• Food Safety Certification

• TABC Certification

• Team Lead

• Customer Service/Cash Handler

• (POS) Systems

• Maintenance & Safety

• Cleaning Experience

• Management/Store Inventory

• Lottery Tickets

WORK HISTORY

Assistant Manager Circle K 2022-2025

• Oversee daily store operations and delegate tasks to team members.

• Train and support employees to ensure consistent service and store standards.

• Handle customer issues and resolve complaints professionally.

• Monitor cash handling and ensure accuracy in shift reports.

• Assist with ordering, inventory management, and merchandising.

• Ensure compliance with safety, security, and cleanliness standards.

• Act as the store leader in the absence of the Store Manager. Crew Member Garbanzos 2014-2020

• Provided fast, friendly customer service while preparing and serving Mediterranean dishes according to company recipes and quality standards.

• Operated POS system to accurately process customer orders and handle cash or credit transactions.

• Maintained a clean and organized dining, prep, and kitchen area in compliance with food safety and sanitation guidelines.

• Assisted in food prep including chopping vegetables, grilling proteins, and portioning ingredients for service.

• Restocked stations and monitored inventory levels to ensure efficient workflow during shifts.

• Collaborated with team members to ensure prompt service and a positive guest experience. Store Manager 7-Eleven 2005-2013

• Supervised daily store operations, including staffing, inventory, merchandising, and cash handling.

• Trained, coached, and motivated team members to deliver excellent customer service and meet sales goals.

• Managed scheduling, payroll, and shift coverage to ensure smooth business operations.

• Oversaw ordering, receiving, and stocking of merchandise to maintain proper inventory levels.

• Ensured compliance with company policies, safety regulations, and local health standards.

• Resolved customer issues professionally while maintaining a positive store environment.

• Monitored sales trends and implemented strategies to improve store performance and profitability. EDUCATION -Diploma, Associate’s Degree

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