Detail-Oriented Administrative & Operations Professional

Norma Kassees-Timmons

*** ********* ***** ***

Henderson, NV 89002

Phone: 702-***-****

E-mail: **********@*****.***

Objective

To obtain a position within your organization where I can advance as opportunities become available with utilizing my communication and business skills.

Education

Wayne State University, Detroit, MI September 1990 - June 1995 Degree: B.A Business Law; Major Business Law

Schoolcraft Community College, Livonia, MI September 1988 - June 1990 Degree: A.A business management; Major Business Management Plymouth Canton High School, Canton Township, MI September 1984 - June 1988 Degree: High School diploma; Major General

Experience

L3 Self Driving Vehicle Operator April 2024 –Present Zoox, Las Vegas, NV

• SWO

• VO (Vehicle Operator)

• Itinerary planning for daily missions

• SVO (Self Vehicle Operator)

• Operated advanced self-driving vehicles in varied conditions with a focus on safety.

• Contributed to route optimization and data collection for operational improvements General Reservations April 2019 – October 2020

Caesars Palace, Las Vegas, NV

• Casino & Hotel marketing

• Casino play evaluation

• Itinerary planning

Executive Assistant / Property Manager January 2010-Present Kassees Corporation

• Performs administrative duties.

• Managing calendars

• Making travel arrangements

• Preparing reports and financial data

• Collect Rent

• Customer relations

• Handle workorders

Hiring Manager October 2017-December 2018

Williams Sonoma

• Interviews

• Background checks

• Hiring process

• Employment screening

• Scheduling

Driver/Customer Service February 2016-Present

- Ensured timely and safe delivery of passengers, aligning with route schedules.

- Maintained a high standard of vehicle safety and cleanliness.

- Utilized navigation tools to optimize routes and meet time constraints. Uber/Lyft

• Driver

• Customer Service

Lead / Customer Service June 2016 – May 2017

Sitel, Las Vegas, NV

Call Center customer service

• Disputing consumer files

• Lead agents

• Customer Service

Supervisor October 2007 - January 2011

Flextronics RTS/Arvato Digital Service LLC, Las Vegas, NV

• Daily inventory

• Daily transfers of devices exchanged

• Accessory sales

• Daily reports

• Customer service

• Daily closing procedures

Financial Services June 2006 - July 2007

Wyndham Consumer Finance, Las Vegas, NV

• Call center Customer service

• Payments for loans and maintenance fees

• Daily closing procedures

Dispatcher/Customer service January 2005 - June 2006 Labor Ready, Las Vegas, NV

• Daily dispatch

• Daily closing procedures

• Collection calls

Achievements

Awards

Clark County Ambassador of Courtesy Award 05/1998

Awards

Clark County Ambassador of Courtesy Award 06/1997

Awards

Clark County Ambassador of Courtesy Award 01/1996

Skills and Interests

• Over 35 years of professional experience in customer service and retail sales.

• Superior Communication skills integrated with strong interpersonal skills.

• Ensures a positive work environment conducive to meeting deadlines and maintaining a competitive edge.

• Highly organized with attention to detail

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