Customer Service & Sales Professional with CRM Expertise

Scott Boutwell

** ****** ******, ********, ** ***04 US • 802-***-**** • ***********@*****.***

Customer-centric representative with [Number] years of experience. Increased efficiency.

Experienced in customer relationship management.

Achieved a solid customer satisfaction rate.

Customer feedback analysis and follow-up

Time Management and Prioritization

Performance-based Recognitions and Awards

Customer Complaint Resolution Success Rate

Multitasking and organizational skills

Inbound call volume management

Team collaboration and support

Multitasking and organizational skills

General Literature - High School - 1987

Winooski High School - Winooski, VT

Customer service representative - February, 2025 to Present United airlines - South Burlington VT

Logged customer support interactions using CRM software. Resolved public complaints.

Managed customer communication.

Navigated difficult conversations with emotional intelligence. Saved the company approximately $[Amount] in refund costs. Saved the company approximately $[Amount] in refund costs. Dairy lead - September, 2024 to February, 2025

Hannaford - South Burlington, VT

Ensured all team members had the necessary resources. Ensured crucial deliverables met client expectations. Resolved bottlenecks before impacting deliverables. Reduced costs through analysis and negotiation.

Customer Service Representative - March, 2024 to September, 2024 Costco Wholesale - Colchester, VT

Clerk - January, 2023 to September, 2023

USPS - Burlington, VT

Worked independently to ensure proper documentation scanning. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Inside Sales - December, 1999 to May, 2019

BSC Industries - Williston, VT

Regularly exceeded daily outbound call goals by [Percentage]%. Relationship-building with key accounts.

Contributed to a [Percentage]% YOY growth in sales revenue. Enhanced client communication.

Identified new sales opportunities.

Boosted average revenue per account by [Percentage]%. Assumed the role of team lead.

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