Senior IT Systems & Network Engineer with 20+ Years Experience

Qualifications

• ** + years of computer repair and maintenance expert in diagnostics and troubleshooting

• Systems Administration utilizing Microsoft Server versions 2008-2024

• Information Assurance featuring Security Information and Event Management (SIEM

• Network Engineering employing routers, switches, firewalls, access points and bridges

• Project management harnessing Microsoft project to initiate, plan, execute monitor and control projects

• Desktop support employing workstations, printers, scanners, servers, telecommunications and peripherals

• Software support of Microsoft office, Windows, Service Now, Bomgar / Beyond Trust Remote Support

• Systems backup and recovery exercising Backup Exec, Acronis, Mini Tool Shadow Maker

• Cabling expertise CAT5, CAT6, Fiber single channel and Multi-node

• Certifications A plus, Security plus CE, Server plus, MCP

Accomplishments

• Completed duel network installation at multiple military bases without significant disruption of services from 2019 -2021

• Project manager for new hardware and software release at AFB, Provided documentation setup and redundancies, completed ahead of schedule.

• Directed 802.1X protocol initiative at Bagram Afghanistan with minimal loss to resources in a combat environment.

• Achieved fin nine’s up time of assign servers over a 12 month period at Fort Carson AP.

• Constructed NOTAM cell unit at Schriever AFB project completed on schedule and under budget.

• 95% first call resolution allowed for greater number of requests processed per day.

• Network troubleshooting resulted in a 40% increase in resolution time performance.

• Wired 36 miles of CAT5 cable upgraded to CAT6 and zone box configuration.

• Printer maintenance allowed for HP Laser jet 9000 to print over a million pages.

Technical Qualifications

• Desktop and Laptop computers Dell, HP, Lenovo, Toshiba, Sony

• Printers HP, IBM, Xerox, Canon, Epson, Brother, Lexmark

• Networking Cisco, Brocade, Juniper, Netgear, Dell

• Software Microsoft Windows, Microsoft Office, Microsoft Project, Microsoft Server, Share Point, Microsoft Backup

• Scanner Fujitsu, Epson, Xerox, HP, Canon, Brother, Iris

Relevant Experience

• Client Systems Administrator: Responsible for systems administrative tasks for the 36th EWS encompassing two networks and over 250 users. Process tickets, create user accounts, grant access to squadron resources, troubleshoot network issues, Provide training to junior members of the team. Track in processing progress and Ensure swift access to all resources required to fulfill job requirements. Utilize software tools to upgrade software and mitigate any vulnerabilities, Configuring workstations and servers using DISA published Security Technical Implementation Guides (STIGs) repair and install CAT5E and CAT6. Created technical documentation.

Relevant Experience

• IT Generalist SME III: Provided migration support utilizing a fundamental understanding of TCP/IP, Ports, Protocols and Services (PPS), IT troubleshooting, PXE, basic networking, and IT tools. Reconfigured networks for military hospital units world wide. Provided troubleshooting, diagnosed, and fixed problems throughout Active Directory automated tasks in PowerShell, VBS, WSUS, SCCM,.

• Systems Administrator: Performed Systems administration tasks created accounts, maintained group memberships. Disabled accounts, Responsible for weekly antivirus software updates for 58 servers and workstations in the red lab. Responsible for daily data sync between local clear quest database and NIPR database. Completed hardware and software installation and maintenance, troubleshooting, management and system configuration. Responsible for security vulnerability mitigation and remediation for Microsoft Windows Systems. Created imaging system to improve restoration of systems in case of catastrophic failure or increased capacity requirements. Performed security and systems updates. Created technical documentation.

• Systems Administrator II: Perform Organizational and Depot Level communications maintenance for the Global Positioning System (GPS) sustainment teams at Schriever AFB, CO. Primary duties include system administration and user account maintenance for the Distributed Communications Consoles (DCC) and the Electronic Scheduled Dissemination (ESD) on the AFSCN. This includes Troubleshooting communications technical problems and anomalies to determine technical solutions in accordance with product and customer specifications and perform actions for problem resolution. Repair and installation of CAT5E and CAT6 wiring.

• Systems Administrator I: Systems Administration over 8000 user of Microsoft 2003 and 2008 Active Directory. Daily administration of Exchange 2003 and Outlook Web Access. Microsoft SMS, WSUS and DHCP as well as SCCM. Ran daily backups using BackupExec 10.0

• DEVAA Network Engineer: Provided second and third tier support to end users for PC, server or mainframe applications and hardware associated with the US Army Corporate Dental Applications. Lead a project team comprised of multi-business unit entities during clinic remodel and approved modifications, project completed ahead of schedule and under budget.

• Event Manager/Help desk Administrator: Provided level one support of NOSC resources: desktops, laptops, printers and associated equipment. Assisted multiple bases with completion of Change Management paperwork, system software loads, system maintenance and diagnostics. Level two support of enterprise systems for the Front Range Consolidated Network. Responded to client phone calls, emails and trouble tickets. Created User and Administrative accounts for individuals using Active Directory. Ensured customer satisfaction and total call completion through follow up emails and phone calls.

Formal Education

• Regis University Denver CO / 2010-2021 B.S Networking (in process)

• Pikes Peak Community College Colorado Springs CO / 2008-2010 A.S Networking

• South Central Technical College North Mankato MN / 1988-1991 A.S. HVAC Appliance Repair and Refrigeration

• Fairfax High School Fairfax MN General Studies with Science and Programming emphasis

Contact this candidate