Accounts Receivable Specialist with Documentation Focus
Resume:
Vicki Glocker
**********@*****.***
Supplier Note:
● Banking professional with an excellent background in documentation, Accounting, claims, Acquisitions.
● Experience in outlining a long-term storage strategy, working with colleagues to ensure consistency of documentation practice across the company.
● Worked with colleagues to ensure consistency of documentation practice across the company.
● Assisting with both internal and external audits.
● Retrieving documents upon request.
● Documentation: Paperwork, Labeling, sorting, and categorizing documents for ease of use.
● Responded to documentation inquiries in an organized routine, managed inbound/outbound calls. Skills:
● Outstanding organizational skills.
● Multitasking ability.
● Attention to detail.
● Excellent written and verbal communication.
● Good interpersonal skills.
● Documentation and Research
● Scanning Documentation
● Time Management
● Data Collection
● Relationship Management
● Personal Development
● Speaking and Listening
● Accounting & Billing
● Positive Attitude
● MS Office
● MS Excel
● SharePoint
● Data Entry
● Sage/Intaact
Professional Experience
Expressions Carpet and Flooring
March 2024 – Current
Accounts Receivables
● Monitored aging reports and proactively followed up with customers to reduce past-due balances.
● Processed high-volume daily payments via ACH, wire, credit card, and lockbox.
● Investigated and resolved billing discrepancies in collaboration with sales and operations teams.
● Applied cash receipts and maintained accurate records within ERP systems (e.g., Oracle, SAP, NetSuite).
● Generated and distributed monthly statements to customers, ensuring clarity and accuracy of outstanding balances.
● Partnered with the credit team to assess customer creditworthiness and recommend credit limits.
● Prepared and analyzed A/R aging reports, identifying trends and escalation points for management review.
● Supported month-end close by reconciling A/R subledger to the general ledger.
● Assisted external auditors by providing A/R schedules, confirmations, and supporting documentation.
● Coordinated write-offs and bad debt approvals in accordance with company policy.
● Maintained compliance with internal controls and company credit and collections policies.
● Delivered excellent customer service while balancing relationship management and timely collections.
● Managed full-cycle Accounts Receivable process, including invoicing, payment posting, and accounting reconciliation.
Family Support Services
November 2022 – November 2023
Finance Specialist
● Responsible for paying Foster families
● Monitored aging reports and proactively followed up with customers to reduce past-due balances Freedom Mortgage, Jacksonville, FL
May 2021 – August 2022
Claims Specialist
● File REO claims for Fannie Mae & Freddie Mac loans.
● Managed documentation for claim process reports to ensure all required responses are timely filed.
● Complete timely audits of all assigned claims to ensure all requirements have been met, and the claim process can be validated.
TIAA BANK, Jacksonville, FL
Aug 2005 – May 2021
Accounts Receivables Coordinator
● Monitored aging reports and proactively followed up with customers to reduce past-due balances
● Processed high-volume daily payments via ACH, wire, credit card, and lockbox
● Excellent time management skills and ability to multitask and prioritize work.
● Processing Billing Claims on all REO and private sold loans.
● Making sure that all claim funds are posted correctly.
● Post FNMA & FHLMC funds
● File Pool and MI claims
● Submit billings to Private Investors
● Responsible for processing daily incoming wire from HUD, processing all incoming claim payment checks and applying them to the appropriate General Ledger.
● Follow up with the VA and FHA on pending claim payments and process the payments when they are received and clear all MSP advances.
Accounts Payables Jan 2002 – Aug 2005
● Experience in paying vendor invoices as well as setting up payee headers
● Process outgoing wires to Investors
Acquisitions Coordinator
September 2000 – January 2002
● Responsible for acquiring documents to clear exceptions for Acquisitions.
● Supporting the loan functions.
● Contributes to the overall success of the team by providing a high level of customer service, administrative support, and project coordination throughout the recruiting process.
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