Administrative Professional with Customer Focus

Victoria Richardson

**** ********* ** ******** ** 28105

704-***-**** *******************@*****.***

Profile

A dedicated, business professional offering a versatile set of administration, communication and interpersonal skills. Recognized as a strong communicator through verbal and written opportunities. Efficient and consistent, with daily work task, and projects given from start to finish. Observational, motivational, and ability to bring cohesiveness in a high energy and demanding environment have been deemed strengths .

Professional Strengths

Customer Service

Microsoft Office/Technical support

Dependable/Results Oriented

Problem Resolution/Escalation support

Quality Assurance

Training/Motivation

Sales/Marketing

Reports/Documentation

Communications/Observation

Professional Experience

Charlotte Mecklenburg School 2006-Present

Assistant Teacher

Support & assist primary teacher with lesson plans and daily activities

To provide a safe environment & behavior supervision for students.

Responsible for observations & planning student activities according to individual strengths.

Time manager, responsible for making sure environment stays conducive for learning & growth.

Substitute Teacher

Must follow and teach lesson plans assigned by permanent teachers.

Maintain & apply effective classroom & behavior management skills.

Common Grounds Community Outreach 2003-Present

Coordinator Assistant

To provide excellent client support, through customer service on phones, emails, and in office contact.

Administrative support provided by documentation, reporting, mail support, and client retention.

Assist program coordinator with daily task.

AT&T 2002-2003

Client Service Representative

Service customers on variety of inquiries, questions, and sale opportunities.

After proving service abilities, responsible for handling escalations, and problem-resolution calls.

Customer support for technical issues, billing, and up-grades

Housekeeping

Cleaned rooms, offices, bathrooms 2003-2004

Education

Vance High School 2004

Diploma with a concentration of Communications & English Studies

Skills/Activities

Customer Service, Cashier, Administration, Public Speaker, Motivational Speaker, Sales, Volunteer in Community Outreach

Graduated from John Casablanca modeling School

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