Aspiring Hospitality Professional with Sales Drive
Resume:
EDUCATION
HERMAN KATEREGGA
CONTACT
*****************@*****.***
Entebbe, Uganda
SKILLS
Customer service
Good interpersonal skills
Teamwork
Time Management
Effective Communication
Networking
Driving License class A, B, C, D
Ability to adopt and learn fast
2006 - 2008
Nkozi University
Bachelor of Social Works
and Administration
ENGLISH (Native)
LANGUAGES
OBJECTIVES
Customer Service 2008 - 2009
2017 - 2023
Professional Driver
Dubai Airport
Respond to customer inquiries.
Collaborate with internal teams to resolve customer issues. Consistently meet or exceed customer satisfaction targets. Safely transported high-profile clients to various destinations, ensuring timely arrivals and departures.
Planned and navigated routes efficiently, avoiding traffic congestion and ensuring smooth journeys.
Delivered exceptional customer service, responding to clients needs, and providing personalized attention to ensure their comfort Certificate in Grand
Maintenance - Nakawa
Vocational Training Institute.
2010 - 2012
Personal Chauffeur
WORK EXPERIENCE
Dedicated hospitality professional seeking a challenging role in a reputable hotel. To utilize my skills and experience in providing exceptional customer service, ensuring guest satisfaction, and contributing to a positive team environment. Passionate about delivering high-quality service and exceeding guest expectations in a dynamic hotel setting. SUMMARY
Result driven and customer focused.
Professional with many years experience in customer service. Proven track record in resolving customer complains. Improving customer satisfaction.
Da Red Rooster Bar
Bartender and Bar Manager 2010 - 2016
Created and served high-quality cocktails, beers, and wines, ensuring precise recipes and presentation.
Managed bar operations, including inventory control, ordering supplies, and maintaining a clean and safe environment. Built strong relationships with regular customers, understanding their preferences and providing personalized service.
Tilly’s Bar and Lounge
Waiter 2024 - 2025
LUGANDA (Native)
Built rapport with customers, handled complaints professionally, and resolved issues promptly.
Accurately took orders, managed tables, and ensured timely delivery of food and beverages.
Collaborated with kitchen staff, bartenders, and other servers to ensure seamless service and maintain a positive team environment.
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