Remote Administrative Support & Customer Service Lead

DAWN L. NANN

Williamsburg, VA *****

520-***-**** ️ ***********@*****.***

Seeking Remote Opportunities Customer Service Admin Support Project Coordination

Professional Summary

Motivated and detail-oriented professional with a strong track record in administrative support, customer service, team leadership, and technical coordination. Demonstrated ability to work independently, manage complex tasks remotely, and maintain productivity in virtual settings. Skilled in Microsoft Office Suite, data management, virtual collaboration tools, and customer engagement. Adept at creating efficient systems, improving workflows, and fostering positive client experiences in both in-person and remote environments.

Core Competencies

• Remote Work Communication Tools (Zoom, Teams, Email, Chat)

• Independent Time Management

• Microsoft Office Suite (Excel, Word, Outlook)

• Data Entry & Maintenance

• Calm Under Pressure

• Business Continuity Planning

• Strong Written & Verbal Communication

• Customer Service & Support

• Team Coordination & Leadership

• Event & Project Management

Professional Experience

Operations Support PR356LLC – Fort Eustis, VA (Hybrid)

Jan 2023 – Present

- Oversaw kiosk functionality and maintained product stock in a semi-autonomous setting.

- Managed daily operations with minimal supervision, supporting a remote-capable role.

- Practiced problem-solving and time management to maintain service standards.

Customer Experience Teller AAFES (Remote-Capable Role)

Jan 2022 – Nov 2022

- Delivered exceptional service via phone, email, and online chat to military families.

- Resolved concerns by collaborating with internal teams remotely.

- Enhanced operational efficiency and customer satisfaction through streamlined workflows.

President International Club, JFC Lago Patria – Naples, Italy (Volunteer Leadership)

Aug 2020 – Aug 2021

- Managed 240+ international members, organized virtual meetings, and coordinated events.

- Implemented digital tools for communication and scheduling during COVID-19 restrictions.

Secretary International Club, JFC Lago Patria – Naples, Italy

Aug 2019 – Aug 2020

- Handled email correspondence, meeting documentation, and digital file management.

- Supported administrative functions using MS Office and virtual communication.

Trips & Tours Coordinator International Club, JFC Lago Patria – Naples, Italy

Aug 2018 – Aug 2019

- Planned and executed events using digital research, email, and online tools.

- Designed promotional materials and communicated event details online and on social media.

- Tracked budgets and attendee lists via Excel and digital sign-up systems.

Electrical Designer III Newport News Shipbuilding – Newport News, VA

Jul 2004 – Jun 2017

- Created and maintained complex electrical designs per U.S. Navy standards.

- Used AutoCAD, CATIA, and other digital tools to meet quality and timeline objectives.

- Led internal training and ensured compliance with ISO 9001 in a technical, documentation-heavy environment.

Education

High School Diploma

Tucson High School – Tucson, AZ 1984

Certifications

• Dale Carnegie Certificate in Effective Communications & Human Relations

• Ongoing proficiency in Microsoft Office, AutoCAD, and collaboration tools

Remote Readiness Highlights

• Adept in independent task management and virtual communication

• Experienced using online platforms for scheduling, reporting, and support

• Comfortable working across time zones and coordinating international teams

Contact this candidate