Network Operations & Monitoring Engineer

KP

KALPESH PATIL

*********************@*****.*** +917********* Surat, India 394210

NOC Engineer with over 4 years of experience in 24/7 network monitoring and incident response. Proficient in managing routers, switches, Linux servers, and cloud environments, ensuring optimal network uptime and swift issue resolution. Expertise in monitoring tools such as Grafana, Nagios, Zabbix, and AWS CloudWatch, alongside a strong foundation in TCP/IP, DNS, DHCP, VLANs, OSPF/BGP, and routing/switching. Demonstrated success in analyzing alerts, troubleshooting outages, and reducing MTTR through effective proactive monitoring. Monitoring tools: Nagios, Zabbix, Grafana, LogicMonitor, Splunk

Networking: Routers, switches, VLANs, trunking, STP, OSPF/BGP

Servers and OS: Linux (CentOS/RHEL/Ubuntu), log

analysis, service monitoring

Network protocols: TCP/IP, DNS, DHCP, WAN/LAN,

firewall basics

Incident handling: 24/7 monitoring, troubleshooting, vendor escalation

Documentation and reporting: Incident logs, root cause analysis, network health reports

Soft skills: Communication, shift work, team coordination Cloud monitoring: AWS or scripting (Bash/Python)

3i Infotech surat, IN

Support Engineer

04/2024 - 09/2025

Managed core network devices, including routers, switches, firewalls, and wireless equipment, ensuring consistent uptime.

Performed L2 troubleshooting for outages, link failures, routing issues, and performance degradation using monitoring tools.

Configured and maintained routing and switching protocols such as VLANs, STP, OSPF, BGP, trunking, and port-channeling. Monitored network health through Grafana, Zabbix, and Nagios for timely response to critical alerts.

Conducted proactive performance analysis, bandwidth utilization checks, and packet-level investigations to prevent downtime. Collaborated with ISPs and internal teams to resolve link issues and escalate backbone connectivity problems.

Documented network incidents and configuration updates to maintain accuracy in NOC operations.

Route Mobile surat

NOC Engineer

09/2022 - 11/2023

Utilized Grafana, Nagios, and Zabbix for effective monitoring and management of network operations.

Implemented TCP/IP, DNS, DHCP, and routing protocols to optimize network performance.

Administered Linux servers, including CentOS 7.6 and Ubuntu, ensuring system hardening and log analysis.

Managed AWS services such as EC2, RDS, and S3 to enhance cloud infrastructure capabilities.

Executed incident response strategies, focusing on alert handling and root cause analysis.

Summary

Skills

Experience

Leveraged tools like Git, Jira, and ServiceNow for efficient project management and collaboration.

Applied problem-solving skills to address network issues and improve team coordination.

Facilitated real-time decision-making processes in dynamic operational environments.

3i Infotech Ltd surat, IN

NOC Engineer

09/2021 - 10/2022

Configured and optimized Metadata NMS and Zabbix monitoring systems through effective alarm, trigger, and channel creation for network devices and applications.

Delivered level three support for enterprise network, addressing routing, switching, firewall, and security architecture issues. Coordinated with multiple ISPs to diagnose outages, latency issues, packet drops, and core network failures, minimizing downtime. Supported Transmission NOC team by managing microwave link monitoring, alarm analysis, and incident troubleshooting. Conducted proactive health checks and log analysis, escalating issues to relevant teams to prevent service degradation.

Documented incidents, root cause analysis reports, and configuration changes to ensure accuracy in NOC operations.

G.H. Raisoni College of Engineering And Management PUNE B.E INFORMATIO TECHNOLOGY

07/2018

S.E.S. Education Society DHULE

High School Diploma

06/2014

CCNA-certified NOC engineer with strong hands-on experience in network monitoring, Linux systems, and enterprise routing and switching environments, skilled in using Grafana, Nagios, Zabbix, and AWS CloudWatch to ensure 24 7 service uptime and rapid incident response, proficient in troubleshooting routers, switches, MW links, and server infrastructure, with a solid foundation in TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, and network security fundamentals, known for clear communication, accurate documentation, and strong coordination with ISPs and internal teams, brings a well-rounded approach, combining technical expertise, analytical problem-solving, and professional discipline to improve network reliability and reduce MTTR in fast-paced NOC operations Education and Training

Additional Information

Contact this candidate