Remote Customer Service & support specialist
Resume:
Morgan Smith
Dedicated Healthcare Professional
Garden Grove, Ca
(951) 796- 1559
**************@*****.***
SKILLS
Medical Terminology Medical Scheduling
Attention to Detail Phlebotomy
Medical Receptionist venipuncture
Patient Care Patient service
Medical Office Experience vital signs
EXPERIENCE
Word & Brown / CaliforniaChoice - Orange, Ca / Remote Customer Service Representative
June 2024 - Present
- Review and Audit group billing and explain to clients in an accurate and clear manner
- Assists and answers questions via telephone from groups regarding new hires, billing, rates, etc
- follows-up on calls and emails regarding problems groups experience with providers
- Interacts with brokers, general agents, and sales representatives daily to assist with questions regarding California Choice processes
- Verifies enrollments and resolves issues with carriers
- review and submit appeal requests from groups
- document calls in tracking systems
BioLife plasma services / Takeda Pharmaceuticals, San Bernardino - Advanced Patient care (phlebotomist) & Quality review tech August 2022 - Present
● Reviews operational records in association with tasks trained and assigned to ensure they are complete, accurate and compliant with cGMP requirements.
● Tracks deviations in operating procedures and policies through established mechanisms. Reports error, deficiencies, discrepancies and observations to center management and Quality Management Representative (QMR).
● Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program.
● Ensures SOP’s are current and that staff perform routine tasks according to SOP through direct observation.
BioLife plasma services / Takeda Pharmaceuticals, San Bernardino - Patient Care Tech ( Phlebotomist)
August 2021 - present
● Patient screening- creating charts, Vitals, Fingerstick, use centrifuge & Refractometer to obtain hematocrit and protein levels.
● Trainer- guide and train new hires on standard operating procedures
● Phlebotomy- install, operate, maintain, and troubleshoot state-of-the-art plasmapheresis machines while ensuring the safety of our donors
● Sample shipment & processing
● medical historian- screen new and repeat donors, and take and record donor vital signs and finger stick results. You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
In Home Support Services, Adelanto - patient Care Tech (Caregiver) July 2020 - February 2021
● Assist Elderly with personal care such as bathing, dressing, toileting Mobility assistance
● Housekeeping, Laundry, Medication assistance, companionship Basic Health Monitoring
● Training New hires.
Meridian Senior Living, Rancho Cucamonga- patient Care Tech November 2018 - October 2020
● Assist Elderly with personal care such as bathing, dressing, toileting Mobility assistance
● Housekeeping, Laundry, Medication assistance, companionship Basic Health Monitoring
● Training New hires
Ross Dress for Less, Fontana - Sales Associate
June 2018 - November 2020
● Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
● Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
● Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
The Children’s Place, Ontario - Seasonal Sales Associate October 2017 - February 2018
● Greet and acknowledge customers while providing the appropriate level of service
● Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary
● Exercise sound judgment in effectively addressing customer concerns
● Demonstrate the appropriate level of selling skills to positively impact conversion
● Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
● Maintain appropriate stock levels and ensure that all sizes and styles are represented
● Follow company standards of merchandise presentation, signage, and display
● Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
EDUCATION
West Coast University, Anaheim - BSPH
January 2023 - current
W.A Carter High School, Rialto - High School Diploma, Medical Internship
August 2013 - June 2017
Extra Curricular
Medical Research Studies :
UCSF Reproductive Health
Stanford Healthcare Cardiology
References
Monae Johnson - Coworker
Kashanti Randle - Friend
Stephanie Johnson - Coworker
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