IT Systems & Event Management Specialist

DiAnna Bartlett

813-***-**** ************@*****.*** Valrico, FL

IT SYSTEMS EVENT MANAGER

• IT professional with over 10 years of experience in IT infrastructure support, event management, and application monitoring across enterprise environments

• Provided first- and second-level troubleshooting for 4,000+ associates, managing network monitoring alerts and proactive incident resolution

• Administered server maintenance programs for physical and virtual servers and SAN storage, improving system availability by about 15%

• Authored training documentation and instructed ~5 agents on email reporting processes, enhancing operational efficiency

WORK EXPERIENCE

Primo Water LLC Lakeland, FL

Email Coordinator Jul 2015 - Dec 2024

• Tagged and prioritized roughly 3,000+ emails weekly across key mailboxes to 10 agents, ensuring timely processing and distribution

• Conducted regular audits of email workflows and portals to identify process bottlenecks and enforce quality standards

• Authored training materials and instructed ~5 agents on report generation and email processing, reducing onboarding time by about 20%

• Generated and analyzed key email performance reports using Microsoft Excel and Access to drive data- driven process improvements

• Redesigned reporting templates with pivot tables, reducing report generation time by about 30%

• Monitored email system health and performance using application monitoring practices to proactively address incidents

Target Riverview, FL

Guest Service Nov 2010 - Jul 2015

• Handled an average of 40+ guest interactions per shift, resolving inquiries and ensuring a positive customer experience

• Supported point-of-sale system troubleshooting and basic network connectivity issues for store associates

Suntory Water Group/DS Waters Atlanta GA

Call Center Analyst Oct 2001 - Aug 2010

• Provided first- and second-level IT troubleshooting support for 4,000+ associates via phone and onsite, achieving rapid incident resolution

• Diagnosed and resolved network issues across frame-relay lines, Cisco routers, Foundry switches, and Paradyne CSU/DSUs, reducing downtime by about 25%

• Monitored network events using SNMP-based tools to proactively detect and resolve incidents

• Managed Active Directory credentials by creating, removing, and resetting user accounts for company associates

• Collaborated with stakeholders to communicate network service outages and status updates for critical incidents

Route Accounting Supervisor Mar 2002 - Apr 2003

• Verified route information for 75+ routes each day.

Oracle Testing and Data Entry Feb 2002 - Mar 2002

• Executed test scripts to validate Oracle forms functionality, identifying defects and ensuring system reliability

Oracle Training Documentation Oct 2001 - Dec 2001

EDUCATION

Tampa Technical Institute

A.S., Computer Information Systems

SKILLS

Infrastructure & Systems: Systems Administration, Server Maintenance, SAN, IT Infrastructure

Monitoring & Troubleshooting: IT Troubleshooting, Application Monitoring, Network Monitoring Tools, Event Management

Networking: LAN, WAN, Cisco Routers, Cisco Switches

Software & Security: Active Directory, Microsoft Excel, Microsoft Access, SQL, Oracle, Security+, TS/SCI

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