customer service and healthcare

Professional Summary

Versatile professional with 10+ years of experience in customer service, healthcare support, and team leadership. Skilled in troubleshooting, training, and operations management across retail, healthcare, logistics, and technical services. Recognized for reliability, adaptability, and delivering results in fast paced environments.

Core Skills

• Customer service & call center operations

• Team leadership & training

• Technical troubleshooting & device management

• Inventory control & merchandising

• Healthcare support & patient care

• Logistics & recordkeeping

• Facility maintenance & construction support

Professional Experience

Customer Service Representative – IQOR, Meridian, MS

Aug 2023 – May 2024

• Provided tailored solutions for account services while upselling devices and services.

• Achieved one call resolutions and built trust based client relationships.

Certified Nursing Assistant – Rush Foundation Hospital, Meridian, MS

Oct 2015 – Jun 2023

• Delivered compassionate patient care, assisting with daily activities and monitoring vital signs.

• Supported nursing staff with physical tasks and specimen collection.

• Maintained accurate patient records and lab submissions.

Customer Service Manager – Walmart, Carthage, MS

Mar 2008 – Aug 2012

• Supervised front end operations and staff.

• Implemented training programs improving efficiency and reducing turnover.

• Resolved escalated customer concerns professionally.

Additional Roles:

Caregiver (Family Support, 2024), Construction Technician (2013–2015), Correctional Officer (2012–2013), Patient Transport Driver (2010–2012), Overnight Stocker (2013), Service Technician (1998–1999), U.S. Navy Aviation Electrician (1993–1998), plus various customer service roles (1999–2010).

Education & Certifications

• Certified Nursing Assistant (CNA)

• Nursing Coursework – Meridian Community College (Semesters 1–3, prerequisites completed; no degree earned)

• IT coursework – ITT Technical Institute

• High School Diploma – Mendenhall High School

• Aviation Electronics Training – United States Navy

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