Remote Call Center Support Coordinator Candidate

Stacy Stubbs 770-***-****

*****@***********.***

Sandy Springs, GA

SUMMARY

Effective professional with more than 20 years developing relationships and driving results. Unique excellence across environments in mortgage lending, real estate, technology, food service, education, and non-profit. Best at motivating people to manage processes. Proactive. Pragmatic. Enthusiastic. PROFESSIONAL EXPERIENCE

CAPITAL CITY MORTGAGE CORPORATION, Atlanta, GA 2022-Present LicensedMortgage Loan Originator

● lead generate through relationship building with local real estate agents

● educate buyers on loan products and the mortgage process

● ensure compliance with federal and state laws and regulations EXP REALTY, Atlanta, GA 2022 - 2024

Associate Broker/REALTOR®

● onboarded 20+ former Keller Williams agents to eXp Realty

● trained agents on eXp technology systems

KELLER WILLIAMS REALTY ATLANTA PERIMETER,Atlanta,GA 2013–2021

● Assistant Team Leader (01/19-07/21)enhanced salestraining, technology adoption, production growth, and office culture

● Agent Launch Coordinator (03/18-01/19)guided newlylicensed agents in client acquisition, marketing and branding, property search, sales presentations, contract negotiations, and transaction bulletproofing

● Real Estate Agent (03/13-03/18)built a $4mil salesbusiness in residential real estate from scratch

VERIZON CONNECT, Atlanta, GA 2007 – 2012

● Wireless Operations Coordinator (10/09-05/12)generatedwireless provisioning for voice, SMS, and data services for a leading TSP; improved carrier account implementation, inventory forecasting, and billing; integrated device development, testing and certification

● Office Manager (01/07-10/09)optimized onboarding,office security, space and equipment allocation; satisfied wireline and wireless communications needs WAFFLE HOUSE, INC.,Norcross, GA 2003 – 2006

● Marketing Specialist (01/05-12/06)organized 50th anniversary promotional events and memorabilia; performed new product selection, promotion, and sales training in 8-unit test market

● Area Marketing Director (09/03-01/05)guided restaurantmanagers in 37-unit metro-Atlanta division to increase sales through loyalty programs with nearby businesses, non-profits, and schools

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WHITEFIELD ACADEMY, Mableton, GA 2000 – 2002

● Director of Enrollment Managementfostered studentenrollment growth in grades 6-12 in years 4-5 of the school’s existence; campaigned for future enrollment in school’s K-5 school to open following year

STUBBS & ASSOCIATES, Atlanta, GA 1999-2000

● Accounting Manager(promotional products and services) ST. MARTIN’S EPISCOPAL SCHOOL, Atlanta, GA 1998-1999

● Assistant 2nd Grade Teacher

WESLEYAN SCHOOL, Norcross, GA 1997-1998

7th Grade History Teacher and Grade Chair

JUVENILE DIABETES FOUNDATION, Washington DC 1990

● Chapter Manager(Fundraising, volunteer management) GEORGIA REPPUBLICAN PARTY, Atlanta, GA 1986-1988

● Finance Director(Fundraising, event planning)

INTELLIGENT SYSTEMS, Norcross, GA 1983-1985

● Inventory Control Manager (Supply chain managementof raw materials for productions) INTRONICS, Boston, MA 1981-1983

● Production Control Manager (Production scheduling/reportingand work stoppage resolution) HARRIS-TEETER SUPERMARKETS, Charlotte, NC 1980-1981

● Communications Coordinator (Both internal and externalcorporate communications) EDUCATION

University of North Carolina, Chapel Hill, NC 1977-1980

● B.A., Political Science

● John Motley Morehead Scholar

The Westminster Schools, Atlanta, GA 1971-1977

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