Dynamic Customer Service Professional with Leadership Experience

Anita Aboagye

Dover, DE ***** • 302-***-**** • ************@*****.***

Professional Summary

Dynamic customer service professional with a proven track record at Chase Petroleum Ghana Limited, adept at resolving conflicts and enhancing client loyalty. Skilled in analytical reasoning and effective listening, I successfully reduced customer complaints through proactive solutions, fostering a collaborative team environment while managing high-stress situations with professionalism.

Diligent detailed oriented professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Advance experience; microsoft word, outlook, and spreadsheets.

Skills

Client support

Effective listening

Analytical reasoning

Detail-oriented data management

Customer service

Active listening

Experience

Customer Service Representative, 01/2023 to Current

EMAYN CO – Dover

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Fully knowledgeable of all aspect of customer relations

Customer Service Manager, 05/2018 to 09/2022

Chase Petroleum Ghana Limited – West Africa Ghana

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Executive Assistant, 02/2012 to 04/2018

Despite Group & Companies – West Africa-Ghana

Handled confidential and sensitive information with discretion and tact.

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Processed travel expenses and reimbursements for executive team and senior management group.

Education

Bachelor of Arts: Human Resources Management, 05/2014

Christian Service University - West Africa Ghana

High School Diploma

OLA Girls High School - West Africa Ghana

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