Multilingual Customer-Focused Administrative Professional
Resume:
Kiarra Lopez
Nanuet, NY *****
*****.*******@*****.***
Professional Summary
Motivated and dependable professional with diverse experience in customer service, sales, finance, and childcare. Bilingual and tech-savvy with strong organizational, communication, and problem-solving skills. Committed to continuous learning and delivering high-quality service in fast-paced environments, with a strong interest in healthcare administration. Work Experience
Trading Analyst (Internship)
Robinhood-New York, NY
March 2024 to November 2024
- Analyzed market data to identify patterns and trends
- Applied statistical methods to solve real-world financial problems
- Utilized trading platforms and financial tools to make informed decisions
- Gained hands-on experience in portfolio management and risk analysis Sales Representative
T-Mobile-Gardner, MA
August 2023 to December 2023
- Built strong customer relationships and improved negotiation skills
- Assisted clients with account setup, product education, and issue resolution
- Translated Spanish to English to support non-English speaking customers Lifeguard
Great Wolf Lodge-Fitchburg, MA
July 2022 to November 2022
- Ensured guest safety in pool and water park areas
- Monitored activities and enforced safety protocols Crew Member
McDonald’s-Highland Falls, NY
February 2021 to February 2022
- Provided excellent customer service in a high-volume setting
- Maintained a clean, organized, and safe work environment
- Recognized for being a fast learner, detail-oriented, and reliable team member Cashier
Walgreens-Highland Falls, NY
June 2021 to November 2021
- Handled cash transactions and assisted with customer inquiries
- Maintained store presentation and supported team operations Child Care Provider
Care.com-New York, NY
January 2016 to August 2019
- Provided reliable and nurturing care to children
- Tutored in reading, writing, and math
- Known for patience, charisma, and strong communication with both children and parents Education
High School Diploma
Gardner High School - Gardner, MA
September 2020 to June 2023
Skills
• Data Analysis & Research
• Leadership & Time Management
• Administrative Support
• Customer Service & Sales
• Presentation & Public Speaking
• Project Coordination
• Adaptable, reliable, fast learner with strong interpersonal skills
• Bilingual: English & Spanish
• Technical Skills: Microsoft Office, PowerPoint, Social Media Management Certifications and Licenses
Medical Billing & Coding Fundamentals
•Trained in ICD-10-CM, CPT, and HCPCS medical code systems Driver's License
Valid
Personal Lines License
•Qualified to perform inspections on personal property and liability insurance
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