Robbie Hall - Remote Customer Service Professional
Resume:
Robbie Hall
Atlanta, GA *0311 ******.*.******@*****.***
Professional Summary
Reliable, positive, and empathetic professional with over five years of customer service experience, seeking remote agent position, utilizing extensive skills and experience to provide superb customer care.
Skills
Emotional intelligence, attentiveness, clear communication skills, problem solving, patience, writing skills, ability to use positive language, product knowledge, empathy, HIPAA and insurance verification, and a willingness to learn.
Experience
April 2024-Current
Telephone Polling Interviewer
NoorStaffing Searchpoint, NY
•Reading text verbatim
•Clear and distinct speech and fluency in English
•Maintaining appropriate calling metrics
February 2022-December 2023
Remote Independent Contractor
LiveOps Madison, WI
•Update CRM system with new call information and details of interaction for future reference.
•Uncover customers’ needs utilizing prescribed customer interaction models and scripts.
•Field high-volume calls and answers inquiries, update accounts and resolve concerns.
•Enhance brand awareness by offering customers product and service information.
January 2018-Current
Board Member
Fulton County Board of Equalization Atlanta, GA
•Appointed by Fulton County Superior Court to hear taxpayer appeals of tax assessments of real and commercial property.
•Welcome appellant and appraiser and open hearings with presentations of evidence.
•Actively listen to appellant, deliberate, and announce determination.
•Conduct hearings and deliberations with impartiality.
March 2020-February 2022
Remote Customer Service Agent
Sykes Enterprises Tampa, FL
•Used probing technique and listening skills to elicit sensitive gainful information.
•Made determinations and used independent judgement concerning matters on accounts.
•Explained actions necessary to achieve best outcome on account for periodic evaluations.
•Demonstrated proficiency, efficiency and professionalism graded by embedded metrics system.
January 2020-March 2020
Remote Customer Service Tax Agent
Sykes Enterprises Tampa, FL
•Provided tax completion assistance on client tax preparation website.
•Answered general customer service and processing of orders to customers of Intuit.
Education
December 2012
Master of Science in Library and Information Science
Valdosta State University, Valdosta, GA
April 1983
Bachelor of Arts in Communications
Wilberforce University, Wilberforce, OH
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