IT Support & Network Technician Resume Title

Sara Benton

Celina, TX 580-***-**** **********@*****.***

INFORMATION TECHNOLGY

Experienced and technically skilled professional with a strong background in IT and a Technical Diploma in Information Technology Security and Administration. A stay-at-home mom re-entering the workforce, who brings excellent customer service skills, honed through volunteer work and community involvement, coupled with a solid foundation in technical support, troubleshooting, and network management. Adept at problem-solving and providing exceptional user support, eager to leverage my technical expertise and interpersonal skills to contribute to a dynamic IT team.

EDUCATION

Information Technology Security & Administration MyComputerCareer, Indianapolis, IN-Live Online

Graduate: August 2024

SKILLS & QUALIFICATIONS

Hardware Installation, Hardware Troubleshooting, (OS) Operating System Installation, System Configuration, Imaging, Mac OS, Chrom OS, Android OS, Linux OS, Software Troubleshooting, Mobile Devices, Malware, Networking, TCP/IP, WIFI, SOHO, Virtualization, Cloud Computing, Command Line, Client Support, Customer Service, Active Directory

HANDS ON TRAINING

Information Technology & Networking(Hands-on Training)

Implemented mobile solutions including laptops, tablets, and mobile communication.

Provided Wireless Network Support and install, configure, and troubleshoot wireless access points

Performed troubleshooting and resolved hardware and software technical problems in system elements after detailed

analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems regarding hardware replacements, upgrades, and new installations.

Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices.

Upgraded all components of desktops including hard drives, CPUs, memory, wireless network cards & other peripherals.

Installation and configuration of computer hardware, software, systems, networks, printers, and scanners

Cloud Platform Support to include Microsoft Intune, Office 365 and Google Cloud Applications

Implementation of wireless networks, and various topologies

Troubleshooted, analyzed and repaired problems of computer elements such as desktop computers, laptops, and various

components/peripherals of an IT network.

Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

AREAS OF EXPERTISE

Networking

Cultivated strong relationships with stakeholders, vendors, and clients to ensure long-term collaboration and mutual success.

Acted as a liaison between different departments & external partners, ensuring smooth communication and project alignment.

Customer Service

Developed and maintained positive relationships with customers, fostering loyalty and repeat business.

Exceeded monthly performance metrics and targets, consistently ranking among top performers in customer service.

Leveraged CRM software to track and document customer interactions, ensuring seamless follow-up and service continuity.

Problem-Solving

Resolved vendor disputes by analyzing contract terms and negotiating mutually beneficial agreements.

Negotiated and mediated conflicts between team members, fostering a collaborative and positive work environment.

Analyzed complex customer complaints, identifying root causes and implementing effective solutions to prevent recurrence.

WORK HISTORY

Student MyComputerCareer November 2023 –August 2024

• OS installation, device software security, troubleshooting, & enterprise network procedures.

• Computer hardware, troubleshoot, core networking concepts, virtualization, cloud computing & wireless technologies.

• Troubleshooting methodologies, malware analysis & foundational knowledge of Microsoft Azure cloud services.

• Linux OS, open-source applications, security, administration, and proficiency in Linux command lines and scripting.

• Cybersecurity, including risk assessment, incident response, forensics, and practical security troubleshooting skills.

• Networking concepts, data center operations, cloud networking, network security, configuration & troubleshooting.

Med-Corp Plus Home Health Care Aid

Circle K Assistant Manager

Steak and Shake Waitress

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