Salesforce Admin & Developer with 9+ Years Experience

Venkata Lakshmi Triveni Yamsani

203-***-**** ****************@*****.***

SUMMARY

• Highly Motivated professional with 9+ years of IT experience in Salesforce.com as an Admin and Developer using Force.com with three certifications.

• In depth understanding of CRM business processes like Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.

• Skilled in Triggers (flows & apex), Apex Classes, Aura components, Lightning Web Components, Batch Classes, Visualforce pages employing Standard and Custom Controllers to build custom logic.

• Exposed custom web services in Apex using Metadata API, Web Services API, REST/SOAP to

• support callouts from external systems.

• Experience in data migration from Legacy Systems using Data Loader, and Workbench.

• Strong collaborator: partnered with business stakeholders to capture requirements, perform analysis, and deliver customized CRM solutions.

• Volunteered local communities with Experience Cloud CRM to automate payment process.

• Hands-on experience in Salesforce Sales Cloud, Service Cloud,Financial Service Cloud and Experience Cloud, contributing to a 20% boost in sales revenue.

• Proficient in Salesforce administration: security model, profiles, permission sets, permission set Groups, roles, workflow, process automation, validation rules, reporting & dashboards, Queues, Public Groups, Email to Case, Email Template and Email Alerts.

• Accomplished Salesforce Administrator & Developer, with certifications demonstrating expertise in streamlining operations and achieving tangible results.

• Hands-on experience with data migration, ETL, Databricks, deployment tools (Ant, Change Sets, Flosum, GearSet, Git, Jenkins, Force.com IDE)

• Strong ability to write efficient SOQL/SOSL queries, optimize within governor limits, and architect scalable solutions

• Solid background in integrating external systems, package management, and CRM best practices

• Familiarity with relational databases (Oracle, SQL Server).

• Handled Salesforce production issues as well to keep our systems stable and running smoothly for more than 3 years.

TECHNICAL SKILLS

Platform & Tools

Salesforce: Visual Studio Code, Lightning Studio, Apex Explorer, Data Loader, Workbench Development: Apex Triggers, Classes, Batch / Queueable / Schedulable jobs, Apex Controllers Lightning UI: Visualforce Pages & Components, Lightning Aura & Web Components, Lightning App Builder

Automation: Flows, Process Builder, Assignment/Validation/Workflow rules, Escalation & Approval processes

Integration: REST, SOAP, WSDL, Force.com APIs (Enterprise, Partner) Versioning & Deployment: Git, Ant Migration Tool, Change Sets, Force.com IDE, Flosum, Jenkins Languages & Web: Apex, JavaScript, HTML, CSS, XML

Databases & Platforms: Oracle 10g/11g, SQL Server, Windows Server environments Security & Authentication: SAML SSO, OAuth 2.0, Connected Apps. CERTIFICATIONS

• Salesforce Certified Administrator

• Salesforce Certified Platform Developer I

• Salesforce Certified Platform Developer II

PROFESSIONAL EXPERIENCE

First Horizon Bank (Remote) Senior Salesforce Developer Aug 2022 - Present Key Responsibilities & Achievements

• Collaborate closely with product owners, architects, and stakeholders to understand business needs and translate them into smart, scalable Salesforce solutions using a mix of Flows, Apex, Aura, and LWC.

• Extensively worked on migrating legacy Service Cloud Functionality to Financial Service Cloud mapping with new Data Model.

• Migrated Legacy Aura components to Lightning Web Components.

• Worked on Actions and Recommendations incorporating Scalable Flows including Lightning Web components, Apex classes, Email alerts.

• Design and build intuitive Lightning Web Components (LWC) and Aura components that offer seamless user experiences across desktop and mobile platforms.

• Develop advanced Salesforce Flows from record-triggered to auto-launched and scheduled to automate complex business processes while minimizing Apex code where possible.

• Refactor existing Aura components and legacy Visualforce pages into clean, modern LWCs, applying reusable design patterns, modular architecture, and best practices in JavaScript and SLDS.

• Handled complex logic implementing flows on Lead Assignments generated via Webforms.

• Take a hands-on role in code reviews, mentoring junior developers, and helping the team stay aligned with Salesforce coding standards and governor limits.

• Work with Salesforce DevOps tools like Git, Flosum, and VS Code to manage version control, deployments, and collaborative development workflows.

• Use tools like Salesforce Debug Logs, Lightning Inspector, and browser Dev Tools to troubleshoot, optimize performance, and fine-tune both front-end and back-end logic.

• Champion a "Flow-first" approach when possible, designing efficient, scalable automations that are easy to maintain and extend—especially helpful for non-developer admins.

• Integrate Salesforce with external systems using REST/SOAP APIs, Named Credentials, and Platform Events, ensuring seamless, secure data flow between systems.

• Build and maintain unit tests for Apex classes and triggers, while also writing Jest tests for Lightning Web Components to ensure quality and maintainability.

• Stay involved in agile ceremonies like daily stand-ups, sprint planning, and retrospectives - actively contributing to discussions, story estimation, and delivery planning. ADP (Hybrid) Salesforce Developer Oct 2021 - Aug 2022

• Executed batch processes to send targeted email notifications tied to business criteria, and linked communication to proper Cases.

• Built and maintained Apex controllers, classes, and triggers to support functionality and integrations

• Employed Flows and automation logic to streamline business processes and enable playbook routing

• Redesigned and optimized complex Salesforce functionality to eliminate 101 SOQL limit errors, ensuring scalable and efficient data processing.

• Maintained data hygiene via ETL and migration tools across Salesforce

• Engaged directly with business users to gather and document functional requirements

• Delivered enhancements to legacy systems, migrating Visualforce features toward Lightning experiences

• Created responsive UI components and page designs combining Lightning and web standards

• Worked in Production support on rotation Basis. It involves troubleshooting user issues, digging into root causes, and coordinating fixes and closing the tickets as soon as possible Perform Group, London-UK Salesforce Developer Oct 2012 - Aug 2014

• Captured and validated business requirements through direct stakeholder engagement

• Implemented inbound email handler services and Apex REST endpoints to support external system consumption.

• Built and maintained Lightning and Visualforce UIs adapted for mobile and desktop

• Administered workflows, lead routing, escalation logic, approval processes, and email alerts

• Integrated with external data sources using Salesforce Connect and web services

• Deployed metadata via Ant, change sets, and managed release processes

• Wrote Apex triggers, classes, and test methods to manage leads, prospects, and contacts. Commvault Systems, India Salesforce Administrator Sep 2009 - Jul 2012

• Set up Salesforce objects and apps to support business needs.

• Built Lightning pages for starting new items and adding existing ones.

• Improved data loading by using background jobs to fit data into the model.

• Created batch jobs to send emails based on config values.

• Developed a page to export records with brand codes.

• Performed other administrative and Development tasks such as managing Accounts, Contacts and Cases.

• setting Workflows, Process Builders, Flows and Approval process and other business process.

• Administration experience in creating roles, profiles, user accounts, permission sets and assigned to different roles to users.

• Used formulas and roll-up summaries to check customer data with validation rules.

• Designed templates and approval workflows to automate processes.

• Data Migration using Apex Data Loader and Workbench.

• Worked Custom Reports & Dashboards

EDUCATION

• Master of Computer Applications, Osmania University (2008)

• Bachelor of Science (Computers), Kakatiya University (2005)

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