Senior Reliability & Field Service Leader

JASON GROV ES

P iedmont, A L ** *-***-** ** jason .g rove s 2 @ out l ook.com

Summary

With o ver two decades of p rogressive experience across defense, manufactur ing, and technical ser vice industr ies, I h ave built a career o n driv i ng operational excellence, advanci ng reliability, and solving co mp lex technical challenges. My foundation as a U. S. Marine Corps Sergeant instilled a co mmitment t o dis cipline, precision, and leadership under p ressure, w hic h I have carried i nto every civilian role. Th roughout my car eer, I h ave led cross-functional t eams, executed larg e-scale defense manufact uring programs, and p rovided expert-level technical analysis t hat influenced p roduct design and i mproved ser viceability. My co ntributions have consi stently reduced d o wntime, streamlined p rocess es, and enhanced pro duct performance in h igh-stakes envi r onments where reliabilit y is non-negotiable. As a leader, I t hr i ve o n mentoring and emp oweri ng teams to exceed expectatio ns. I have overs een manufacturi n g operations wit h full responsibility for safety, qualit y, b udget, and schedule adh er ence, while also managing st rategic c ustomer relationsh i ps and d eliveri ng world-class servic e in both do mestic and international assig nments.

My industry expertise spans b at tery systems engineering, tactical vehicle sustainment, failur e analysis, and operations management, with a proven record of opt imizing system p er formance and extending product life cyc les. I b ridge technical kno w ledge wit h business strategy, ensuring s o lutions not only so lve immediate challen ges b ut also align with long-term organizati onal goals. Now, I am seeking an opportunity where I can lever age my exper ience in system reliabilit y, leadership, and project executi o n to make a lasting impact . Core Compe t encies

Tech nical failur e analysis

Field service engineering

Tac t ical veh i cle sustainment

Pr oject and p rogram management

St rategic operati ons leadership

Manufac t uring oversight and optimiz atio n

R eliab ility and p erformance engineering

Pr eventive and corre c tiv e maintenance

Technical training development

Cr oss-functional team leadership

Safety and co mpl i a n c e (OS HA, defense

Customer and s t akeh older engagement

Dat a analysis and p erformance reporti ng

Supply chain and i nventory control

Pr oblem so lving and r oot caus e analysis

Co mmunicatio n and r elatio nship building

Exp erien c e

Battery S ervice Te chn ical Specialist (L3) 06/ 2024 t o Current

/ Technical Help Desk Consult

Fiat Powe rt rain (F PT) P iedmont, AL USA

Pr ovide expert-level diagnostic supp ort on co mplex battery is sues, reducing d ownt ime, and i mproving field r esolution rates.

Serve as a technical product expert for Battery Systems, s upporting engineering, qualit y, and p roduct su pport teams wit h critical ins igh ts.

L ead the d evelopment of t echnical training for service technicians and fi eld personnel, i mproving s kill readiness across the network.

Co llaborate wi th suppliers, and esc alate unr esolved cases, ach ieving fas t er turnaround and knowledg e tr ansfer fo r future cas es.

Deliv er do cumented t echnical feedback to global e-Powertr ain t eams, driving continuous improvement in reliability and s er viceability.

Le ad Te ch nica l Advisor

/ F a ilure Analysis Proje c t Manager 05/2022 t o 05/2024 IVECO Defense Ve hicle – U SA (IDV) York, PA USA

Di r ected a comprehe n s i v e failur e analysis o n tactical vehicle ass emblies, p roviding act ionable insights to prevent r ecu rring iss ues.

Enh anced produc t desig n and manufacturing p rocesses by identifying root causes and delivering co rrectiv e actions.

(Ov er s aw employee tr aining and o nboarding, ensur ing technical proficiency, and compliance wit h proje c t st andards.

Managed ship ping, receiv i ng, and inv entory cont r ol, maint aining 100% acc ountabilit y of cr itical mat eri als.

Served as a liaison between engineering, leadersh ip, and c usto mers, ensu r i n g transp arency and t imely proje c t up dates.

Strategi c Operations Manager –

Amphibi ous Combat Ve hi cle (AC V) 12 /2020 to 03/2022 BAE Systems, Inc. York, PA

Di r ected all asp ects o f ACV manufactur ing o perations, achieving s afety, quality, and effic iency tar gets acr oss productio n lines.

Implemented p rocess i mpr ovements that incr eased productivity while r educing operational cost s and delays.

Over saw hiring, tr aining, and w o rkfor c e development, b uilding v ersatile teams capable of executing co mp lex tasks.

Maintained co mpl i a n c e wi th OSHA regulations and co mp any safety standards, ensu r i n g zer o majo r incid ents.

Co ordinated cross-departmental effo rts to deliv er v ehic les and p owerpacks ah ead o f customer deadlines.

Field Service Representat ive (F SR) 0 3/2017 to 12/202 0 BAE Systems, Inc. S a n Jose, CA

Supported engineering t eams wit h prototype ACV testing, c ontributing to a successful compe t itive do wn select .

Served as a S ubject Matter Expert (SME) on production lines, ensu r i ng quality and schedule adhe r e nce. L ed live fir e test ing operati ons, rebuilding v ehicles to specificat ion under tig ht timelines. St rengthened int ernational customer relations by training Jap an Gro und S elf-Defense Force personnel. Acted as a key technical liaison between c ustomers and p roje c t managers, ensuring that field needs wer e met c onsistently.

Additional Expe r i e n c e

FS R, Vet Pr i de S ervic es, and BA E Systems ( 201 1–2 017) – prototype ACV sustainment, troublesh ooting hydraulics/pneumatics, ISS and armor u p grades, and long-ter m vehicle storage in Kuwait Di s tressing supervisor and gr apple tr uck operato r, RailWorks ( 2015–201 6) – ensur ed rail safety throug h thermal expansion management and Class A CDL heavy equipment o perations IT T FS R, Aerotek ( 2011–2014 ) – small arms maint enance under the Army Sustainment Program in Ku wait

Wheeled and t racked v ehicle mech anic, I L Ar my Nat ional Guard ( 2008– 2014 ) – maintenance, tr aining, and w eapons instruction

Sergeant / AAV t echnician, U.S. Mar ine Corps ( 2001–2005 ) – led ins pection, maintenance, and co mb at suppo rt o perations acr oss three depl oyments Education

B.A. Bus iness management – American Public U niversity, W V (Dec 2022) Cr iminal justice – Gr ant ham University, KS

Emerg ency medi cine – Lake Land Co llege, I L

#HRJ#0d 8799 f9-0ed b- 462d -a64 c- 0912 58b 1d84 8#

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