Compassionate Wellness & Customer Care Specialist
Resume:
Kanisha Hayes
Reliable Customer Care Professional Certified Fitness Instructor Compassionate
Caregiver Empowering others through personalized service, wellness, and compassionate support
Houston, TX 77014
**********@*****.***
Professional Summary
Dedicated professional with 8+ years of combined experience in customer service, fitness instruction, childcare, and caregiving. Known for delivering high-quality support, maintaining a nurturing presence, and helping individuals reach their physical, emotional, and wellness goals. Skilled in managing daily routines, resolving issues, building strong relationships, and promoting safe environments for children, clients, and families. Certified in First Aid, with a positive, patient, and service-oriented mindset. Work Experience
Fitness Instructor
HER Fitness llc-Houston, TX
September 2023 to Present
• Lead group fitness classes (e.g., yoga, Pilates, spin, strength training, HIIT) and ensure exercises are performed correctly and safely.
• Provide modifications and adjustments to suit the fitness levels of participants.
• Provide one-on-one personal training sessions tailored to individual client needs, goals, and fitness levels.
• Develop personalized fitness programs that align with client goals, such as weight loss, muscle gain, or improved endurance.
• Inspire and encourage clients to stay motivated and focused on their fitness goals.
• Offer guidance on proper nutrition, fitness techniques, and lifestyle habits to help clients achieve optimal results.
Front Desk Receptionist
B unique beauty llc-Houston, TX
August 2019 to September 2023
• Greet clients warmly and ensure they feel welcomed.
• Assist with inquiries about salon services, pricing, and availability.
• Appointment Scheduling:
• Manage and maintain the salon’s booking system, ensuring accurate scheduling of appointments.
• Confirm and remind clients of upcoming appointments via phone, email, or text.
• Handle transactions, including cash, credit card payments, and gift card sales.
• Upsell salon products and services when appropriate.
• Communicate client needs and requests to stylists, estheticians, and other salon staff.
• Handle rescheduling, cancellations, and last-minute bookings efficiently. In Home Caregiver
Care for us Llc-Omaha, NE
December 2020 to July 2023
•Assisted elderly client with daily activities including bathing, dressing, meal preparation, and medication reminders.
•Offered emotional support, companionship, and ensured a comfortable, respectful environment.
•Maintained detailed records and collaborated with healthcare providers when needed. Childcare Provider
ABC Child Care Center-Omaha, NE
September 2018 to November 2020
•Provide attentive care for children, ensuring a safe, structured, and nurturing environment.
•Organize educational and creative activities to support development and growth.
•Prepare meals, assist with homework, manage routines, and communicate with parents about child progress.
Inbound Customer Service Representative
TIMBERLINE SOLUTIONS-Omaha, NE
June 2011 to August 2018
• Customer Support:
• Answer inbound calls promptly and professionally.
• Assist customers with inquiries, complaints, and issues related to products or services.
• Provide accurate information to resolve customer concerns effectively.
• Problem-Solving:
• Identify customer needs and offer appropriate solutions or escalate issues when necessary.
• Troubleshoot basic technical problems or direct customers to the appropriate department.
• Log all interactions in the CRM system with detailed and accurate notes.
• Maintain records of customer feedback, issues, and resolutions for reporting purposes.
• Customer Satisfaction:
• Strive to resolve issues on the first call to improve satisfaction.
• Handle difficult customers calmly and professionally. Education
High school diploma
Bryan High School - Omaha, NE
May 2008 to May 2008
Skills
• Good listener (5 years)
• Guest Service (6 years)
• Group Fitness
• Customer Service (6 years)
• Expert
• Front Office (3 years)
• Sales Experience (5 years)
• Yoga
• Reception (3 years)
• Front Desk (2 years)
• Advanced
• Positive attitude (10+ years)
• Time Management (1 year)
Certifications and Licenses
First Aid Certification
Driver's License
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