Compassionate Human Services Leader and Care Manager
Resume:
Jennifer Sottile
Johnstown, PA 814-***-**** ***.*******@*****.***
Professional Summary
Dedicated and compassionate Human Services professional with over 10 years of progressive experience in leadership, residential program management, and direct care. Skilled in staff supervision, behavioral support, and compliance oversight to ensure high-quality care for individuals with intellectual developmental disabilities. Known for fostering teamwork, maintaining regulatory compliance, and building strong relationships with staff, clients, and families. Demonstrated success in managing multiple residential programs, driving operational improvements, and mentoring teams to deliver person-centered support.
Core Skills
Staff Leadership & Development
Program & Residential Management
Behavioral Support & Care Planning
Compliance & Documentation (ISP, HRST, Licensing)
Crisis Intervention & Conflict Resolution
Training & Performance Evaluation
Client Advocacy & Family Communication
Time Management & Organization
Microsoft Office Suite & ADP Payroll
Professional Experience
Personal Care Aide
Interim Healthcare Staffing – Johnstown, PA
August 2025 – Present
Provide direct care and behavioral support for a student according to an individualized care plan.
Assist with daily living needs, meals, toileting, and transitions between educational settings.
Ensure accurate documentation and communication of client conditions and care notes.
Maintain active CPR and First Aid certifications.
Residential Program Supervisor
Cambria Residential Services – Johnstown, PA
February 2024 – July 2025
Supervised daily operations of three residential homes for individuals with intellectual disabilities.
Ensured compliance with safety, quality, and licensing standards through home inspections and audits.
Coordinated team meetings, ISP reviews, and resident appointments.
Oversaw staff scheduling, performance feedback, and adherence to agency policies.
Promoted a positive team culture through coaching, mentorship, and leading by example.
Program Supervisor
Croyle-Nelson Therapeutic Associates – Johnstown, PA
October 2023 – February 2024
Managed two residential homes serving five clients, providing behavioral and daily living support.
Trained, scheduled, and supervised direct support staff.
Oversaw documentation, medication administration, safety drills, and mandated reporting.
Ensured compliance with internal policies and external regulations.
Fostered respectful, collaborative communication among staff.
Program Specialist, Program Manager, Program Lead, Direct Care Staff
Valley Community Services – Bedford, PA
February 2018 – July 2023
Directed residential programs serving individuals with intellectual disabilities, overseeing care plans, staffing, and compliance.
Supervised up to 20 employees, including Program Assistants and Assistant Managers, managed scheduling, payroll (ADP), and evaluations.
Led staff training on crisis intervention, infection control, medication administration, and person-centered care.
Ensured accurate completion of reports, fire drills, and safety documentation.
Managed household budgets, resident funds, and maintenance needs.
Collaborated with families, nursing staff, and agency leadership to maintain high standards of care.
Shift Manager/Cashier
Wendy’s Old-Fashioned Hamburgers – Johnstown, PA
February 2004 – January 2013 June 2015 – November 2017
Promoted to shift manager within one year, responsible for daily operations, cash management, and team supervision.
Oversaw opening and closing procedures, inventory control, and customer service.
Trained and coached team members to ensure consistent quality and efficiency.
Cold Bar & Bakery Hostess
Ponderosa – Johnstown, PA
October 2013 – June 2015
Prepared and maintained food displays for cold bar and bakery; ensured cleanliness and compliance with food safety standards.
Supported back-of-house operations and trained new employees.
Education
Bachelor of Business Administration, Human Resource Management
Colorado Technical University – Colorado Springs, CO April 2022 GPA 3.4
Associate of Applied Science, Restaurant/Culinary Management
Pennsylvania Highlands Community College – Johnstown, PA May 2015
Contact this candidate