Adaptable Front Desk/Call Center Support Specialist
Resume:
Napolean Kinnie
260-***-**** - Fort Wayne, IN ***07 - **************@*****.***
Summary of Qualifications
Enthusiastic contributor and supporter of team goals
Strong attention to detail to ensure no mistakes are made
Excellent analytical, organizational, and communication skills
Ability to prioritize and handle multiple tasks at the same time Education
Purdue University, Fort Wayne, IN May 2018
Bachelor of Science in Human Services
Minor: Psychology & Sociology
Work Experience
Parkview Behavioral Health, Fort Wayne, IN
Mental Health Assistant/Youth Services December, 2017-Present
Training adults and children to develop personal coping skills to assist them during rough times
Provide charting on patients to help treatment team evaluate the patient’s progress while in the hospital
Assist patients with daily needs during their stay in the hospital
Conduct 15-minute safety checks to guarantee patient safety while in the hospital
De-escalate agitated patients to safeguard the safety of the individual, staff, and other patients Additional Experience
Indiana Mentors, Fort Wayne, IN 2011 – 2017
Counselor
Crossroads Child & Family Inc., Fort Wayne, IN 2002 – 2006 Youth Counselor
Parsons Child & Family Center, Albany, NY 1996 – 1999 Counselor
Certifications
Therapeutic Approach to Behaviors
Success Factors for Supervisors Part 1 & 2
Cornell University Crisis Intervention
Community Medication Administration
CPR & AED/First Aid
The National Society of Leadership and Success
QPR for Suicide Prevention
Core A & B
Volunteer Experience
The Euell Wilson Center, Volunteer August 2017 – Present Fort Wayne Urban League, Intern August 2016 – May 2017 Recognitions
Black Caucus of Faculty and Staff, Member 2015 – Present Indiana University – Purdue University Honors Convocation May 2014
Contact this candidate