Dependable Remote Virtual Assistant Candidate

EARL F.

SHIELDS

JR

*** *. ****** ***. ******* PA, 19074 (H) 267-***-**** ****.*********@*****.*** PROFESSIONAL SUMMARY

Dedicated with years of experience combining management and customer service expertise in my everyday operations. Safely transporting customers, daily, to and from many destinations. Looking for an opportunity to advance within a well established company. SKILLS

English Language Active Listening

Speaking Telecommunications

Administration and Management Writing

Communications and Media

Mathematics

Instructing Computer Skills

Microsoft Windows Suite Transportation

Public Safety and Security Operation and Control

Customer and Personal Service Monitoring

Analyzing Reading Comprehension

Time Management

Service Orientation

Active Listening

EXPERIENCE

APRIL 2016 - October 2021

Bus Operator SEPTA Philadelphia, PA

Inspect vehicles to ensure the safest operation possible prior to departure. Handle passenger emergencies and disruptions professionally Report delays or accidents.

Operate vehicles over specified routes according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe commute. Assist elderly or disabled passengers on and off bus, ensuring that they are seated properly, helping to carry luggage, and answering questions about schedules or routes.

Check and request proper fare

J U LY 2015 - APRIL 2016

Sales Service Representative Cintas Philadelphia, PA Answer questions about products, prices, and availability for existing customers and possible customers.

Select and suggest products or assist customers in making product selections, based on customers' needs, specifications, and applicable regulations. Complete progress reports, sales reports, or other paperwork.

Recommend ways for customers to alter product usage in order to improve production and save.

Manage several accounts, assuring customer satisfaction. Service small mom and pops shops as well as huge corporate buildings with the same professionalism.

Visit establishments to evaluate needs or to promote product. Negotiate prices and service agreements.

Maintain customer records, using automated systems. SEPTEMBER 2009 - JULY 2015

Security Officer Securitas Security Services USA Philadelphia, PA Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain an secure premises Provide directions and answers for customer inquiries. Suggest security standards and procedures to best promote a safe environments for customers and workers alike

Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Count and complete log of money collected throughout the day Recommend improvements in security systems and procedures. Train new officers at various sites Direct traffic and maintain order

Reports needed for police or medical assistance.

EDUCATION

2 0 1 2

Bachelor of Arts: Broadcasting Telecommunications Mass Media Temple University, Philadelphia, P A

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