Extensive Customer Service Professional-Available Now

Patricia Ledezma

Experience

WWWMS INC

Receptionist/Customer Service/Billing Representative 11/2010-5/2017

•Answering all incoming calls for seven different M.U.D water districts

•Greet and direct visitors to designated parties

•Processed payments in person and over the phone, opening new accounts in person and over the phone, faxing and emailing all information to customers as needed

•Distribute payments to billing and collection departments, balancing payment batches and setting up new accounts in the system

Center Point Energy

Customer Service Representative 8/2007-3/2009

●Answered an average of 125-175 calls on a daily basis

●Set up new natural gas account services

●Processed client payments, assist customers with billing questions, and handle emergency calls regarding gas and electricity issues

Law Offices of John W. Clinton

Receptionist 1-2006-6/2007

●Answered all incoming calls

●Processed all client payments

●Responsible for mail distribution within the firm

●Appointment scheduling, maintained client files in order, prepared client files to get them ready for litigation

Southwestern Bell

Customer Service Representative 7/2000-3/2005

●Responsible for handling up to 200 customer calls per day

●Handled over the phone payments, assist customers with technical support, billing questions, and billing discrepancies

Boudreaux, Harvey and Sparks Law Firm

Receptionist 1993 to 1996

●Responsible for new client intake, setting up new client files, scheduling and confirming appointments, answering all phone calls and responsible for handling client payments

Education

Mac Arthur High School

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