Dedicated Customer Service Professional with Relationship Focus

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ERICA GARLAND

Tempe, AZ 85281

623-***-**** - ****************@*****.***

Excellent professional communication skills. A great Listener,provides a great ear for details to get to the root of the issue. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Building Customer Trust and Loyalty

Responding to Difficult Customers

Consulting Supervisors

Cultural Awareness

Policy and Procedure Adherence

Team-Oriented and Cooperative

Online Chat

Excellent Attention to Detail

Critical Thinking

06/2019 to Current Customer Service Representative Home Depot – Tempe, AZ

Responded proactively and positively to rapid change. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Increased efficiency and team productivity by promoting operational best practices. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with clients and staff. 05/2017 to 10/2018 Inbound Customer Service Representative 24-7 Intouch Contact Center – Mesa, Arizona

Answered an average of 200+ calls per day

Addressed customer inquiries, problem solving

Customer care by assisting with product selection and handling ordering functions 11/2015 to 07/2017 Lead Print/Assembly Specialist

Assa Abloy – Phoenix, Arizona

Analyzed departmental documents for appropriate distribution and verified data integrity and accuracy

06/2011 to 05/2016 Data Entry Clerk

Handy Hand Residential Services – Mesa, Arizona

Organized forms, made photo copies,filed records and prepared reports Verified data integrity and accuracy

EDUCATION

CUSTOMER FOCUSED

04/2008 to 06/2011 Medical Assistant

Accuility Medical Staffing – Scottsdale, Arizona

Assessed patients and documented their medical history Vital signs, glucose testing, administered injections,blood draws and urinalysis. 03/2007 Certified Medical Assistant

Pima Medical Institute - Mesa, Arizona

"They may Forget what you said,

But they will Never Forget How you made them Feel"

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