School van driver,CustomeS rvice Professional with 6+ Years Experience

Paula Tinnel

**** ***** *** ** ** Unit **, Monticello, MN 55362

***-***- ****

********@*******.***

Employment Objective

Dependable Customer Service Representative with 10+ years of transferable experience. Proven Managing Financial Accounts, Minor tax support, Troubleshooting, Billing Disputes, Automotive Claims, Clerical, Customer Service and Communication Skills. Knowledge of computer programs/ such as CRM, VMware, Global Protect, Webserve, Okta, Microsoft, Citrix, Adobe and various other programs the company used. With a positive upbeat attitude with a history of producing quality results and satisfied customers.

Professional Experience

Hoglunds Transportation Inc.

2023- Present

School Van Driver

Pre-trip van before going on route in morning. Drive special needed students, drive them to & from school safely, make the ride fun & entertaining as much as I can with driving safely.

Arise Virtual Solutions 2021- 2023

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, screenshare for ability to see their computer to assist more efficiently in solving the issue, assisted with downloads, unlocks, refunds, and troubleshoot tech issues. Email appropriate articles to assist customer with issues.

Working Solutions LLC 2020- 2022

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, screenshare for ability to see their computer to assist more efficiently in solving the issue, assisted with downloads, unlocks, refunds, and troubleshoot tech issues. Email appropriate articles to assist customer with issue’s.

LiveOps 2015- 2020

Customer Service Representative/ Home agent

Dealt with complaints, minor tax software support, assisted with downloads, unlocks, refunds, troubleshoot tech issues, gathered detailed information about auto claim, set appointments.

Amazon LLC Jun – 2016

Customer Service Representative/ Home agent

Dealt with complaints, tracked packages, issued refunds and made changes to orders.

Sitel 2014- 2015

Customer Service Representative/ Home agent

Dealt with complaints, billing disputes issue cancellation and refunds, disconnection/ reconnect ions, Installation and troubleshoot technical issues. Contact customer by incoming call or ticket/email.

Bluestem Brands Inc. 2012- 2014

Customer Service Representative/ Home agent

Dealt with complaints, placed orders, tracked packages, took payments, billing disputes.

Education

Burnsville Sr. High, Burnsville, MN GED

St. Cloud Technical College, St. Cloud, MN Certified as CNA/ Home health aide

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