Senior Technical Writer & Editor for SDLC/DDLC

+** - 876**-***** *********@*****.***

CHAYA BHAGAVATHI

SENIOR TECHNICAL WRITER EDITOR INFORMATION DEVELOPER LinkedIn Profile

A seasoned Technical Writer with over 8 years of

experience, specializing in software documentation, providing support for the Healthcare industry (Philips and HealthEdge ) and Construction Software documentation

(Procore Technologies).

Skilled in Agile methodologies, Software/Documentation Development Lifecycle (SDLC/DDLC) and Communication Management with excellent communication skills.

Proficient in leveraging AI-powered documentation tools such as Gemini, Notebook LLM, Rovo Chat, Copilot, and Perplexity to significantly streamline workflows, enhance efficiency, and ensure superior content quality.

Experienced in collaborating effectively with Subject Matter Experts (SMEs) and stakeholders to accurately scope and prioritize documentation deliverables.

Ability to create topic-based content (concepts, tasks, references using Madcap Flare).

Skilled in single-sourcing and content reuse strategies extensively using Madcap Flare.

PROFESSIONAL SUMMARY

EDUCATION

MA English 1998 - 2000

Gulbarga University, Regular and full-time Gold Medalist with First Rank

BSc 1995 - 1998

Vijayanagara College, Gulbarga University

Regular and full-time. (Physics, Mathematics and Electronics) 1

SKILLS

Writing Tools and Content Management Systems

MadCap Flare, Adobe FrameMaker, Markdown, MS Office 365, HTML, Confluence, Contentful, Basic knowledge of DITA xml (Oxygen), Robohelp, Trados. Graphic and Video Tools

SnagIT, MS Paint, Canva, Adobe Photoshop, Figma (Flowcharts), Vimeo, MS Powerpoint

Project Management and Version Controlling Tools

Jira, Trello, Bitbucket, Git, CVS

AI Tools

Rovo Chat, Copilot, and ChatGPT for content automation and editorial efficiency. Strong Communication Skills, Amicable personality, Great Team Player, and blogger CAREER T I MELINE

Technical Writer

Procore Technologies

2025 - Oct 2025

Editor in General

Prism Publishers

Dec 2017 - Aug 2018

Full-time Freelancer

Nov 2008 - Oct 2019

Inspire, Samvith,

Karnataka Jnana Ayoga and

All India Radio (Radio Jockey)

Technical Writer

Philips (Outsourced from IMSS

(Integra Micro Software

Services)

Nov 2004 - April 2007

Research Associate

Nov 2014 - Sep 2015

NIAS - National Institution of

Advanced Studies

Communications Manager

Navya Disha Trust

Oct 2019 - May 2021

Senior Technical Writer

HealthEdge Technologies

Sept 2021 - Jan 2025

PROFESSIONAL EXPERIENCE

2

Editor Prism Publishers Dec 2017 – Aug 2018

Editing books of vibrant genres including great literary classics, books on Yoga, biographies, documents and life-skills manuals and text books for Primary schools. SENIOR TECHNICAL WRITER HealthEdge Technologies Sep 2021 – Jan 2025 Analysed Jira tickets to document Release Notes and incorporated changes in user-facing documents (User Guides/Online Help, Installer Guides, Troubleshooting Manuals) following MSTP and STE protocols.

Worked with scrum teams to understand requirements and development work. Converted supporting documents from MS Word/FrameMaker to MadCap Flare. Performed peer reviews of draft copies written by co-writers. Used AI tools such as Rovo Chat, Copilot, Notebook LLM, Gemini into the documentation workflow to enable smarter content generation and improve editorial efficiency. Communications Project Manager Navyadisha Trust Oct 19 – May21 Developed and edited Training material for the field level project officers,in four Indian states

(Karnataka, Tamil Nadu, Maharashtra and Madhya Pradesh). Managed website and social media content (FB, LinkedIn and Twitter handles) Identified Resource persons for Community webinars and trainings Created corporate brochures, flyers, Presentations. Published Annual reports

Wrote case studies, impact and success stories of the community beneficiaries. Prioritized, scoped and analysed Jira tickets for the monthly releases; Documented Release Notes, and incorporated changes in user-facing documents (User Guides/Tutorials, FAQs and Troubleshooting Articles using Mindtouch) following MSTP and STE protocols.

Worked with teams to understand requirements and development work. Documented user guide for the Scheduling tool (one of the PM Core tools at Procore) using Mindtouch, and Figma tools.

Converted supporting documents from Mindtouch, an authoring platform to the newly adopted Contentful tool.

Used AI tools such as Rovo Chat, Copilot, Notebook LLM, Gemini into the documentation workflow to enable smarter content generation and improve editorial efficiency. TECHNICAL WRITER Procore Technologies Jan 2025 – Oct 2025 AS A FULL-TIME FREELANCE TRANSLATOR, WRITER AND EDITOR For the following projects and programs.

DigiTour Technologies Pvt. Ltd., (2019) - Writing and editing the content for Award-winning DigiTour App in both English and Kannada.

Inspire Education Program for Heartfulness Trust, Chennai and Samvith Education Research Centre, Rashtrotthana - Writing and translating education material. (2019) Karnataka Jnana Ayoga (Karnataka Knowledge Commission) - Localization of website (2011 - 2014)

Research Associate - for an online Legal Documentation Project - Columbia Law University and London School of Economics (2011- 2012).

Radio Jockey (RJ) - All India Radio (2008-2011) - Presenting live-radio shows in Kannada.

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