Bilingual Customer Service Professional - Retail & Restaurant

Alina Castelan

************@*****.*** 201-***-**** Bayonne, NJ

Professional Summary

Bilingual customer service professional experienced in retail and restaurant environments. Skilled in multitasking, communication, and teamwork. Seeking a customer-facing role to contribute strong interpersonal skills and a proactive work ethic. Experience

Hostess — Aguila Restaurant, Bayonne, NJ Sep 2024 – Oct 2025

- Delivered fast, friendly service in busy dining environment

- Managed high-volume reservation and takeout calls

- Maintained clean workstations and dining areas

- Processed payments using POS system

- Collaborated with servers, kitchen staff, and management Sales Associate — Forever 21, Jersey City, NJ Oct 2024 – Apr 2025

- Assisted customers with product selection and fitting room support

- Restocked inventory and maintained merchandising standards

- Operated cash register and processed returns

- Ensured store cleanliness and upheld visual standards Education

Bayonne High School — Bayonne, NJ High School Diploma, 2025 Skills

• Fluent in English & Spanish

• Customer Service & Sales

• Cash Handling & POS Systems

• Retail & Restaurant Experience

• Time Management & Teamwork

• Strong Communication

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