Restaurant Service Professional with Leadership Skills
Resume:
Charisma Jones
*************@*****.***
EXPERIENCE
GOLDEN DINER, 123 MADISON ST— SERVER
MARCH 2025 - PRESENT
Delivered outstanding customer service in a fast-paced environment. Accurately took and processed customer orders using the POS system, ensuring speed and accuracy.
Greet and serve guests in a professional, welcoming manner, ensuring a positive dining experience.
DIN TAI FUNG, 1633 BROADWAY — SERVER
SEPTEMBER 2024 - MARCH 2025
Provided exceptional customer service in a high-volume dining environment. Assisted guests with menu selections and specialized in upselling premium items. Managed large party orders and ensured accurate and timely food delivery. DIN TAI FUNG, 1633 BROADWAY — HOSTESS
JUNE 2024 - SEPTEMBER 2024
Managed reservation systems (booking reservations, confirming reservations, managing VIPS, communicating with front of house team) and running the door
(seating tables, maximizing the book, fielding walk-ins and day of bookings) to optimize guest experience.
Assisted in handling customer inquiries and resolving seating-related concerns. CHICK-FIL- A, 4204 Portsmouth Blvd— TEAM MEMBER
JUNE 2022 - OCTOBER 2023
Delivered outstanding customer service in a fast-paced, high-demand environment. Assisted with food preparation, order fulfillment, and inventory management. Maintained cleanliness and efficiency to uphold brand standards. EDUCATION
Borough of Manhattan Community College
BUSINESS MANAGEMENT
JULY 2024 - PRESENT
SKILLS
Leadership,Yelp, Resy, Toast (POS),
Expo
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