Operations & Administrative Support Specialist
Resume:
Melissa Guerra
Westbury, NY *****
***********@*****.***
PROFESSIONAL SUMMARY
Detail oriented and dependable professional with 5+ years of experience handling emails, data entry and communicating with clients through a variety of channels. SKILLS
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Google Workspace
• Time Management
• Organization
WORK EXPERIENCE
Operations Specialist, Westrock Appraisal Services September 2019-April 2025
• Prioritized and managed a high volume of incoming and outgoing emails
• Received and entered new orders into databases and spreadsheets
• Prepared and sent reports and invoices to clients
• Communicated with clients through email and portal systems
• Answered and directed incoming calls to appropriate departments Mail Processing Clerk, USPS
November 2018- January 2019
• Verified addresses and postage to ensure packages were properly processed.
• Inspected packages for damage and re-wrapped if necessary.
• Deposited contents of mail sacks onto conveyor belt to be sorted. Nanny
March 2010 – August 2016
• Cared for 2 children from ages 3 months until 5 years old.
• Performed all aspects of infant care, including feeding, bathing, and changing diapers.
• Provided a child friendly environment and engaged children with educational activities.
Caregiver
January 2007- April 2009
• Performed housekeeping duties such as cooking and cleaning.
• Assisted with bathing, clothing, and feeding.
Kirschenbaum & Phillips, P.C.
September 2003 – April 2006
• Answered and directed calls
• Sorted mail
• Monitored incoming and outgoing faxes
• Prepared legal documents
EDUCATION
• Nassau Community College 2013-2016
Garden City, NY
• Nursing courses 2014-2016
• Mepham High School 1999-2003
Bellmore, NY Diploma
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