Seasoned Customer Service Representative with Experience
Resume:
Susan Pabon
Thomasville, NC *****
********@*****.***
Professional Summary
Efficient customer service representative with many years of experience providing exceptional customer support through phone, email, and in-person interactions. Committed to delivering a positive customer service experience through prompt issue resolution, effective communication skills, and attention to detail. I am looking for an opportunity to grow and learn new skills. Work Experience
Customer Service Representative
Whitewood Industries-Thomasville, NC
March 2025 to Present
• Answering customer calls and emails
• Entering customer orders
• Follow up with customers on order changes.
• Order Status / Backorders
• Product Availability / Pricing
• Processing RA and Replacement Orders
• Handling QC issues / Defective Products
• Interact with shipping department and production to assure customer satisfaction
• Feight Quotes
Customer Service Representative
Templex, Inc.-Thomasville, NC
June 1994 to January 2025
• Answer Customer Calls and Emails
• Enter Customer Orders
• Track Customer Shipments
• Process Customer Quotes and Follow Up
• Process Invoices and Credits
• Resolving Customer Complaints
• Issuing RMA's for Return Shipments
• Taking Credit Card Information for Payment
• Liaison between the Customers and the Production Department
• Prepare Documents for International Shipments
• Sage Office Applications
• Microsoft Outlook
• Microsoft Word
Education
High school diploma or GED in English
Long Island City High School-Long Island City, NY
Skills
• Microsoft Office
• Customer Service
• Communication skills
• Order Entry
• Inside sales
• English
• Microsoft Outlook
• Accounts Receivable
• Phone etiquette
• Sage Office Applications
Additional Information
I am Vestry member at my church.
I am involved with several out reach programs.
Community service is important to me.
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