Medical assistant

Marcella Leisure

***********@*****.*** • 239-***-****

LinkedIn URL • North Fort Myers, FL 33903

Areas of Expertise

Patient Care & Coordination

Operations Management

Administrative Support

Conflict Resolution

Predictive Analytics

Patient Information Management

Medical Records

Health & Safety Compliance

Team Training & Leadership

Professional Experience

Alta Resources, Fort Myers, FL 2022 – Present

Case Manager Stellantis

Deliver world class customer service for vehicle owners. Take incoming calls from assigned owners and dealers. Evaluate warranty status and eligibility, process reimbursements for dealerships and customers. Liaison between dealerships and customers to assure all options are evaluated. Assist with expediting parts orders as needed. Utilize dual monitors, utilizing Microsoft Office applications simultaneously. Client Advocate HCSC Corporation - BCBS of Illinois Deliver exceptional service by promptly answering incoming calls from members. Address claim inquiries and benefits questions as well as offer guidance in locating healthcare providers. Utilize multiple monitors to efficiently navigate various systems and resources simultaneously. Leverage Microsoft Office products to streamline administrative tasks.

● Provided accurate benefit quotes, resolve issues, and manage various requests to ensure members' satisfaction. GenesisCare, Fort Myers, FL 2021 – 2022

HIM Specialist

Oversaw requests for medical records from various sources such as medical facilities, insurance companies, and patients. Navigated several electronic health record systems within corporation to process all requests. Administered subpoenas and risk adjustments in compliance with legal requirements. Responded to diverse range of communication channels, including phone calls, faxes, and emails from patients, providers, and legal entities. Radiology Regional Center, Fort Myers, FL 2017 – 2019 Medical Transcriptionist

Interpreted radiological studies, specializing in accurately transcribing and editing reports generated through front-end speech recognition technology.

Lee Health, Fort Myers, FL 2013 – 2017

Medical Transcriptionist

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Gained rich experience in transcribing gross and microscopic pathology, diagnostic cardiology studies, operative notes, electrophoresis, and plasmapheresis notes neuropsychological evaluations, psychiatric evaluations, history and physical, discharge summaries, office notes, addendums, and amendments.

● Offered exceptional customer service to physicians in need of assistance.

● Maintained 99% accuracy rate in required daily line quota, while documenting information. Nebraska Health Center – University of Nebraska Medical Center, Omaha, NE 2008 – 2013 Medical Transcriptionist

Coordinated with two fellows and a team of pathology residents on rotation for seamless operations and attain accurate results. Performed multiple functions, such as collecting bone marrow biopsy slides and laboratory findings from Hematology Laboratory, labeling slides, preparing worksheets, and presenting everything to respective hematopathologists and pathology residents. Controlled outside consultation requests that arrived from various locations in United States. Processed materials, such as unstained slides, paraffin blocks, and immunostaining slides. Developed weekly QA cases for peer review as well as produced reports to be presented during QA meetings.

● Facilitated communications between physicians and hematopathologists to deliver exemplary customer service. Additional Experience

Medical Transcriptionist, QMT – North Fort Myers, FL Medical Transcriptionist, Lee Memorial Health System Medical Transcriptionist, Retina Consultants of Southwest FL Medical Assistant, Internal Medicine of Southwest Florida, Fort Myers, FL Medical Assistant, Michael Bell, D.O

Medical Assistant, Fort Myers Technical College

Clerical temp, Kelly Services Fort Myers, FL

Secretary, American Generator and Pump

Education

GED Lee Adult Education

Fort Myers High School – Fort Myers, FL

Computer Operations and Software Applications – Certificate Fort Myers Technical College, Fort Myers, FL

Medical Assisting – Certificate

Fort Myers Technical College, Fort Myers, FL

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