Customer Service Leader, Previous work from home job
Resume:
Melissa Lynch
Contact
Warrensburg MO 64093
******@*******.***
Objective
My primary objective is to obtain employment that will continue with my love of customer service while working from home.
Education
State Fair Community College
Sacred Heart High School
Key Skills
ServeSafe Certified, P&L, inventory, Placing truck orders, bank deposits
Microsoft Word and Excel, Knowledge of the process and responsibility with working remote, ICD 10 codes (specifically DME), Medical terminology, Electronic Medical Records
Experience
July 2025-Current
Pizza Hut Restaurant General Manager
April 2024-June 2025- QHR Pre register specialist
Sept 2013-Nov 2024
CRQ Specialist of Held Revenue • Lincare
2017-summer
Concession stand at the ball fields
2014-2017
Scimeca’s Hotdog cart
April 2013-Sept 2013
Assistant Manager • Freddy’s Steakburger
2001-2008
Arbys Roast Beef-Traveling Training Assistant manager
1997-2001
Sonic Drive In- Carhop
2010-2013
Associate • InterState Studios
Responsibilities: Overseeing daily work, managing staff, reviewing documents to make sure we can get paid Obtaining prior authorizations, Order entry, contacting customers for updated info, updating payroll, making sure working is getting done correctly to meet goal monthly. Making weekly schedules, truck orders as well as checking in and putting away the truck orders. Bank deposits and register counts through out the day to verify accuracy. Trained GMs-crew for Arbys for new stores as well as went to failing stores to identify the troubles, come up with a plan and execute the plan to turn the store around and make successful again. Set up and run a hotdog cart during lunch hours. Concession stand I operated by myself, I made the menu, bought the items, took inventory, counted money nightly, Figuring up food cost to obtain the pricing of the items sold.
Communication:
Took part in a Lean Event to collaborate on how to make a process work better for the company to save time and money
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
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