Social Services Leader and Advocate

Anjalee Rhodes

***********@*****.***, 612-***-****

Human and Social Services

Dedicated professional seeking to support unemployed individuals, families with children, unhoused populations, and people with disabilities by providing compassionate guidance, connecting clients to essential resources, and empowering them toward stability and self-sufficiency. Adept in managing staff as well as applying appropriate operating procedures and critical thinking.

SKILLS AND COMPETENCIES

Compassion/Empathy Crisis Intervention

Case Management Advocacy Intake/Assessment

Active Listening

Cultural Competence Documentation/Reporting Managing/Developing Staff

Program/Policy Auditing Customer Service Domestic Violence

Budgeting

EXPERIENCE

Lutheran Social Service (LSS) (Minneapolis, MN) 2021-2025

Minnesota Family Investment Program (MFIP) Employment Services Supervisor/Domestic Violence Specialist

-Lead and support a team of 6–12 staff, providing coaching, performance management, and oversight of timecards, scheduling, and compliance with organizational policies.

-Ensure program effectiveness and compliance by conducting case file audits, managing support service distribution, and maintaining alignment with LSS and county standards.

-Oversee program operations and administration, including data tracking, referrals, workshops, financial reporting, and coordination with leadership and county partners.

MFIP Employment Counselor

-Conduct client intake and assessments under MFIP guidelines, developing individualized employment and childcare plans to support client self-sufficiency.

-Deliver comprehensive client support services, including resource referrals, childcare coordination, and transportation assistance while maintaining consistent engagement and communication.

-Ensure program compliance and accurate documentation by managing case files, reporting, and data updates in accordance with LSS and Hennepin County standards.

Administrative Specialist

-Oversee daily office operations by coordinating conference schedules, managing mail distribution, and directing building communications.

-Administer executive-level administrative processes, including accounts payable, invoice management, property work orders, and temporary access credentials.

-Enhance organizational efficiency through proactive supply management, compliance tracking, and seamless coordination of facility and administrative functions.

Angel Home Health Care (Las Vegas) 2019-2021

Personal Care Assistant

-Provide compassionate client support by following individualized care plans and assisting with daily living activities such as cooking, light cleaning, bathing, grooming, and laundry.

-Manage household and personal care tasks including meal preparation and grocery shopping to promote client comfort and well-being.

-Maintain accurate documentation through timely completion of verbal incident reports and timesheets.

Embassy Suites (Brooklyn Center, MN) 2015-2018

Food Server/Front of House support

-Support daily restaurant operations by processing food orders, delivering room service, hosting events, and promoting weekly specials to enhance guest satisfaction.

-Maintain dining readiness and quality standards by setting tables, labeling food items, restocking condiments and beverages, and monitoring cooler and soup temperatures.

-Assist with staff training and financial procedures, including end-of-shift cash reporting, deposit verification, and ensuring smooth service transitions.

Front Desk Customer Service

-Deliver outstanding customer service by greeting guests warmly, managing check-ins, and ensuring a smooth and welcoming arrival experience.

-Respond promptly to guest needs and requests, coordinating with housekeeping to provide additional amenities and ensure comfort throughout their stay.

-Handle payments and reservations efficiently, maintaining professionalism, accuracy, and a customer-first approach in all interactions.

Guarantee Bank (Minneapolis, MN) 2014-2015

Assistant Branch Manager

-Supervise a team of 6 (2 personal bankers, 4 tellers), manage scheduling and breaks, and motivate staff to meet sales goals.

- Conduct cash audits, manage inventory, verify cash deliveries/pickups, and balance and maintain the branch ATM.

-Perform core banking tasks (wire transfers, account opening/closing, fee waivers), attend community workshops for customer engagement, and provide general support to the branch manager.

EDUCATION

-High School Diploma

-Normandale (GCDF) Global Career Development Facilitator Certificate

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