Administrative Support / Medical Secretary with NHS Experience

CURRICULUM VITAE

Leena Lal

********@**********.*** 077********

Ashford, Surrey

Qualifications and training

GCSEs Passed 1989 – Maths, English, Science, Integrated Humanities, Panjabi

NVQ Level 1 & 2 1991 – Business Administration

Telephone communication – 2014 Safe and sound healthcare

Infection control and safeguarding adults – 2020

Data Protection – 2020

Child Protection Level 1 & 2 - 2020

Life support training – 2012

Chlamydia and gonorrhoea screening – 2010

Medical terminology/basic admin course - 2017

Minute taking course – 2017

Rio training – 2020

System one – 2023

Emis - 2023

Employment

Surrey and Borders Partnership NHS Trust – Surrey – GP integrated Mental Health Services

Administrator – 20 March 2023 – Current –

Duties – Managing incoming referrals, uploading to System One and booking patients in. Uploading, editing consultation letters using System 1 computer system. Liaising with GPs and other profession bodies, dealing with queries via email/phone. Arranging and managing MDTS on a weekly basis and minute taking. Participating various other trust meetings on a regular basis (monthly). Uploading consultations onto Emis web.

East London Mental Health Services, East London Forensic Outreach Service, 26 Shore Road, London E9 7TA – Medical Secretary - 5 September 2022 – to March 2023.

Duties – Working within the inpatient and outpatient services, scheduling/outcoming appointments, liaising with GP’s, using Rio clinical system, updating Rio with document uploading and entering clinical team minutes.

Birmingham and Solihull Mental Health Service, Medium Secure Men’s Forensic Service. Tamarind Centre, 165 Yardley Green Road, Bordesley Green, B9 5PU – Medical Secretary – 16 August 2021 – 2 September 2022.

Duties - Audio typing using Big hand digital audio system, arranging CTMs promptly and taking minutes, outcoming/scheduling appointments and CPAs.

Neurosurgery Dept, Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, B15 2TH Medical Secretary/PA - 15 July 2019 – 11 August 2021

Duties – Looking after Consultant Neurosurgeon, scheduling appointments sending out appointment letters promptly, creating clinic sessions, chasing MRI scan results using PACS system, liaising with other authorities, i.e. GPS, hospitals, patients and other members of the trust in various depts, typing and checking and sending out clinic letters to relevant places in a timely manner using Windscribe digital system. Receiving and solving various queries via email and over the phone promptly. Other duties include uploading documents, filing, faxing and photocopying.

Dr Chawda – Consultant Psychiatrist, Dorothy Pattison Hospital, Alumwell Close, Walsall, WS2 9XH Medical Secretary – 11 June 2018 – March 2019

Working within the Mental health dept looking after a team of 3, My daily duties were audio typing, preparing for clinics ensuring they run smoothly, dealing with patient and third party queries, coding and uploading correspondence using Oasis, filing, scanning, photocoping and arranging meetings.

Suki Rattu - Practice Manager Claremont Clinic, 459-463 Romford Road, Forest Gate, London, E7 8AB. Practice Secretary – 29 November 2017 – 13 April 2018

Duties – Dealing with patients and other third parties I.e. GP clinics, various hospitals and solicitors including chasing blood results, xray reports and scan reports from a number of local authorities along with chasing hospital appointments for patients, creating document templates using emis web, typing and sending out clinic letters. Also prepare private certificates for patients to collect, allocate medical reports and medical forms from various companies. Take payments from patients and prepare receipts, handling cash and invoicing, sending off completed forms promptly. Using the choose and book system.

Carlos Simon-Tellez – Line Manager. Endoscopy Dept, Royal London Hospital, 3rd Floor, Central Tower, Whitechapel Road, London E1 1BB Patient Care Co-ordinator – October 2016 – November 2017

Working for Consultant who specialises in Neurogastroenterology within the endoscopy/gastro department. Main duties were ensuring all new referrals and follow up appointments are booked promptly. Also typing clinic letters and responding to patient and third party queries accordingly. Scanning, faxing, booking clinic letters promptly. UsingG2 computer system to type and send off clinic letters.

Harriett St.Pierre - Line Manager. St Barts Heart Centre 1 St.Martins Le Grand, West Smithfield, London EC1A 7BE. Patient Care Co-ordinator – February – October 2016

I worked for Cardiology Consultant looking after him on a daily basis ensuring that all his typing, paperwork and appointments are kept upto date alongside dealing with various queries on a daily basis from other authorities as well as from patients. Main duties included audio typing, sending out clinic letters and appointments promptly, dealing with post, photocopying, scanning, faxing and emails. I also covered other secretary’s queries when and if required.

Adam Pugh – Office Manager. Histopathology Dept, Charing Cross Hospital, Fulham Palace Road, London, W6 8RF. Medical Secretary – September 2015- February 2016

I dealt with telephone queries, internal and external calls and reply promptly. I dealt with a lot of booking in and booking out cases which involved daily logging of all entries I.e. number of slides and blocks received/sent out to other clinicians/referrers. I also copy type reports using macros and templates, other duties include filing and dealing with incoming and outgoing post daily.

Suki Rattu – Practice Manager. Claremont Clinic, 459-463 Romford Road, Forest Gate, London E7 8AB Practice Secretary – Part-time – April 2002 - September 2015

Dealing with patient queries via phone and face to face. Allocating forms/medical reports for completion and invoicing the same ensuring completion in line with deadlines. Running clinics smoothly and promptly. Chasing various results and outstanding payments regularly and following up if necessary.

References available upon request

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