Entry-Level IT Support Specialist

Mirza Nuh Baig

Schaumburg, IL Phone: +1-847-***-**** Email: ********@*****.***

Summary

Dedicated and technically minded support professional with retail & customer service experience and growing skills in troubleshooting, system deployment, and Windows OS support. Strong communicator who can explain tech clearly and resolve issues quickly. Seeking a Level 1 IT Support role to contribute in a hands-on environment.

Core Skills & Technical Proficiencies

- Operating Systems: Windows 10/11 (install & configure)

- Software & Tools: Microsoft 365 suite, remote support tools, Active Directory basics

- Hardware: PC setup, printers, monitors, peripherals

- Troubleshooting & Diagnostics

- Customer Service & Communication

- Device Deployment & Configuration

- Ticketing / Help Desk Workflow

- Team Collaboration & Documentation

Experience

Target — Schaumburg, IL

Guest Advocate June 2025 – Present

- Assisted 100+ guests per shift with inquiries, returns, product questions, and transactions.

- Resolved customer issues with empathy and escalation when needed.

- Collaborated with team members to maintain store functionality and support peak times.

- Gained comfort working with point-of-sale hardware and resolving minor system errors.

Walmart — Elk Grove, IL

Sales Associate December 2024 – June 2025

- Aided customers in locating products, upselling, and handling returns/exchanges.

- Handled inventory stock management and ensured accurate shelf setup.

- Operated POS terminals and resolved transaction discrepancies.

Total by Verizon — Haverstraw, NY

Customer Representative Lead (Sales) January 2024 – December 2024

- Trained team members on product specs, sales techniques, and basic device troubleshooting.

- Assisted customers in choosing mobile devices, explained technical features, and resolved support issues.

- Managed store operations, performed reporting, and maintained inventory accuracy.

Falak Restaurants & Banquets — Lombard, IL

Customer Service & Sales Assistant July 2023 – December 2023

- Supported clients through event planning, contracts, and payment processing.

- Ensured customer satisfaction and repeat business through attentive service.

Education

Southern New Hampshire University — Pursuing Bachelor’s Degree in Computer Science

Expected Graduation: 2026

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