Compassionate CMA/CNA with Clinic Experience

Detoria Cooks

Chicago, IL *****

*******.****@*****.*** 773-***-****

Professional Summary

Compassionate and dependable healthcare professional with hands-on experience as a Certified Medical Assistant and CNA. Skilled in patient care, clinical support, and maintaining accurate medical records using EHR systems such as Epic, NextGen, and I-CARE. Known for providing respectful, high-quality care in fast-paced environments while assisting nurses and physicians with exams, procedures, and patient education. Strong communication, multitasking, and teamwork skills with a background in both healthcare and customer service. Dedicated to making a positive difference in every patient’s experience. Core Skills

• Clinical support

• EMR systems

• Epic

• Time management

• Vital signs

• NextGen

• Patient care - Patient care experience (3-5 years)

• HIPAA compliance

• Phlebotomy

Professional Experience

Certified Medical Assistant

St. Bernard Hospital and Health Care Center – Chicago, IL March 2025 – Present

• Assist physicians and nurses with patient care, exams, and procedures.

• Record vital signs, patient histories, and developmental milestones accurately in I-CARE.

• Administer vaccines, collect specimens, and perform basic diagnostic tests.

• Educate patients and families on wellness, preventive care, and nutrition.

• Support mobile clinic outreach operations and ensure safe, sanitized workspaces.

• Deliver compassionate, culturally sensitive care to underserved communities across Chicago's South Side.

Account Manager

Discover Financial Bank – Chicago, IL

September 2024 – April 2025

• Manage client accounts and provide personalized financial guidance.

• Maintain detailed and confidential customer documentation with accuracy and compliance.

• Communicate professionally to resolve inquiries, demonstrating empathy and patience.

• Meet and exceed quality and service metrics through strong problem-solving and multitasking.

• Utilize data entry and CRM systems, emphasizing precision and HIPAA-aligned confidentiality practices.

• Collaborate with cross-functional teams to improve customer satisfaction and workflow efficiency.

Certified Medical Assistant

Access Community Health Network – Chicago, IL

August 2022 – November 2023

• Collected patient vitals, histories, and chief complaints to assist providers in timely assessments.

• Prepared and sanitized exam rooms, ensuring readiness for procedures.

• Administered vaccines, performed phlebotomy, and assisted with EKGs and lab work.

• Entered and maintained accurate patient data in EHR systems (NextGen, Epic).

• Provided patient education, follow-up communication, and referral coordination.

• Supported front desk operations, including scheduling, insurance verification, and patient check-in.

Medical Assistant Externship

Access Community Health Network – Chicago, IL

June 2022 – July 2022

• Completed 160+ hours of supervised clinical experience.

• Assisted with patient rooming, documentation, and basic procedures.

• Demonstrated strong teamwork, professionalism, and clinical accuracy. Cashier/Customer Service Representative

Jewel Osco – Chicago, IL

October 2018 – December 2019

• Processed cash, credit, and EBT transactions efficiently and accurately.

• Assisted customers with purchases, returns, and inquiries in a professional manner.

• Maintained clean and organized checkout areas.

• Resolved customer concerns calmly and effectively.

• Supported store operations and demonstrated reliability in fast-paced environments. Education

•Chicago Pulse-Chicago, IL

September 2025 - October 2025

•National Louis University-Chicago, IL

January 2022 - July 2022

•Johnson College Prep-Chicago, IL

August 2015 - June 2019

References

Available upon request

Contact this candidate