Data Entry & Customer Support Specialist

Jonathan Nyaaba

**********@*****.*** Winston-Salem, 27101, NC 582-***-**** LinkedIn

Summary

Detail-oriented Data Entry Representative with over 2 years of experience in data management and analysis. Proven skills in efficiently entering and organizing data, resulting in quick turnaround times for customers. Achievements include enhancing customer satisfaction by training staff and achieving data accuracy through effective collaboration. Eager to leverage strong analytical abilities to streamline data processes and support operational excellence. Work Experience

Data Entry Representative, NAKOFF Tax & Accounting, Winston-Salem 01/2024 – 08/2025

Accurately input data from source documents into the company database, ensuring data security and integrity.

Assessed data promptly for customers, facilitating expedited tax returns. Streamlined organization and maintenance of files, records, and information for efficient recovery.

Conducted regular data backups, safeguarding data preservation. Collaborated effectively with team members to uphold data accuracy and consistency. Consistently achieved daily and weekly data entry targets. Responded swiftly to information requests and retrieved data as required. Junior Manager, DeChamps Restaurant, State College 05/2023 – 01/2024

Evaluated customer data and formulated strategies, which resulted in improved efficiency and productivity.

Executed daily and weekly data backups, ensuring data security, integrity, and preservation.

Mentored staff on work ethics, duties, and responsibilities, boosting efficiency and customer satisfaction by 20%.

Delivered information to customers and stakeholders upon request, enhancing operational efficiency by 20%.

Assisted the manager and staff in restaurant operations, including customer service, data management, and cash management.

Education

Master of Laws Degree (LLM), Pennsylvania State University, University Park, State College, USA

08/2023 – 05/2024

Bachelor of Science (BS), Business Management, University of Science and Technology, Cape Coast, Ghana

2018 – 2021

Business Management Law, Business management, University of Cape Coast, Ghana, Ghana 08/2018 – 05/2021

Skills

Languages

English

Ability to communicate fluently in English

and understand very well

References

Charles Awotwi

Chief Executive, AHENSA INC.

*******@******.*** 847-***-****

Ernest Kay Kumi

Customer Service Representative, Nakoff Tax and Accounting 336-***-****

Data Entry Data Analysis Data Collection Data Review Financial Management Microsoft Word Microsoft PowerPoint Customer Service Personal Supervision Problem-solving Communication Adaptability Prioritization

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