Front desk

Amber DaSilva

**************@*****.*** 401-***-****

Skills

Fluent in Spanish and Portuguese

Electronic Medical Records (EMR)

Medical Records Management

Appointment Scheduling

Time Management

Microsoft Office Suite

Medical Office Operations

Customer Service Excellence

Experience

Care New England Women’s Medicine Collaborative Medical Assistant February 2025 – September 2025

● Administered vaccines and roomed patients, including obtaining vital signs and preparing for provider visits.

● Performed point-of-care testing and maintained quality control standards, vaccine logs, and temperature records.

● Completed prior authorizations for imaging, procedures, diagnostic testing, and specialty medications.

● Set up exam rooms and ensured readiness for in-office procedures.

● Collected patient consents and assisted with procedures such as IUD insertions/removals, Pap smears, pelvic exams, wound care, and laceration treatment. Berkshire Place / Eshyft Staffing Agency Certified Nursing Assistant August 2023 – February 2025

● Delivered hands-on care in home settings, prioritizing patient safety and well-being.

● Collaborated with RNs to coordinate care and report health status updates.

● Recorded vital signs, intake/output, and supported patient empowerment through relationship-building.

The Miriam Hospital Mobility Aide

January 2022 – May 2023

● Assisted patients with physical therapy exercises and mobility activities.

● Supported individualized care plans with dignity and safety.

● Conducted ambulation, range of motion, lift usage, and patient education.

● Served on the hospital’s safety committee.

North Providence Primary Care Medical Secretary / Supervisor June 2017 – January 2020

● Supervised medical assistants and managed daily operations of a busy primary care practice.

● Managed patient check-ins, insurance verification, and payment collection.

● Coordinated provider schedules, managed medical records, and operated multi-line phone systems.

Education

Cranston Alternative Education – 2014 Certified Nursing Assistant Pilgrim High School – 2012 High School Diploma

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