System Administrator Mac/PC technician

Jamel Rowe

Washington, DC ***** ***********@*****.*** +1-202-***-****

Professional Summary

IT System Administrator with 22+ years of experience specializing in Windows 10, macOS, and

enterprise endpoint management. Skilled in Active Directory administration, mobile device

management (JAMF, Intune, Ivanti, MobileIron), system imaging, patching, and security hardening

across large enterprise environments. Proven track record supporting 2,000+ users in federal,

healthcare, and corporate sectors. Adept at diagnosing complex issues, automating deployment

workflows, and maintaining secure, reliable IT infrastructures.

Core Skills

• Windows 10 & macOS Administration

• Active Directory & Group Policy

• JAMF Pro / Apple MDM / Intune / MobileIron / Ivanti

• Endpoint Imaging & Deployment (Symantec Ghost, VMware, Fusion, Parallels)

• Patch Management & Security Hardening (BitLocker, FileVault, ESET)

• Networking (LAN/WAN, DHCP, VLANs, VPN, Cisco)

• Ticketing Systems (ServiceNow, Bomgar, SM9)

• Virtualization (VMware, Linux, Windows Server)

Professional Experience

IT Consultant

Maximus – Washington, DC Apr 2025 – Present

• Provide technical support and system administration across Windows 10, macOS, and iOS platforms.

• Manage Active Directory accounts, permissions, and security updates.

• Diagnose and resolve endpoint, software, and networking issues within SLA requirements.

• Support collaboration platforms (Teams, Zoom) and maintain compliance with IT security policies.

System Administrator – Event Management Systems (OIIT)

DLH Corp – NIH, Bethesda, MD Nov 2019 – Apr 2025

• Administered Windows 10 and macOS builds using JAMF Pro and enterprise imaging tools.

• Supported Active Directory integration, group policies, and user account management.

• Deployed and managed MDM (JAMF, Ivanti, MobileIron) for iOS and Android devices.

• Provided endpoint support for 2,000+ NIH staff, ensuring system uptime and security.

• Configured and maintained enterprise networked systems, including LAN ports and server

connections.

• Collaborated with engineers to standardize deployment images and optimize workstation Desktop System Administrator

GDIT (formerly CSRA) – NIH, Bethesda, MD Nov 2017 – Nov 2019

• Handled daily remote support tickets using Bomgar and ServiceNow.

• Managed Windows 10 patching, security updates, and encryption (BitLocker).

• Configured and deployed MacBooks with JAMF Casper and Windows laptops with Symantec Ghost.

• Created and maintained Active Directory accounts for 2,000+ users nationwide.

• Supported mobile device accounts via MobileIron MDM.

• Assisted with Windows Server installs, VLAN environments, and Share Group configuration.

Mac Systems Analyst / SysAdmin (Code 500)

NASA Goddard Space Flight Center – Greenbelt, MD Mar 2013 – Jul 2017

• Administered Active Directory user accounts, permissions, and access control.

• Built and deployed macOS and Windows workstation images across 2,000+ endpoints.

• Applied patches, security updates, and vulnerability management for enterprise systems.

• Managed FileVault encryption for macOS laptops and BitLocker for Windows.

• Provided Tier 3 support for executive staff and escalated IT issues.

• Implemented MDM solutions (360, JAMF) for enterprise mobile devices.

Mac Genius Technician

Apple 2008 – 2016

• Provided Tier 2/3 technical support for macOS, iOS, and Windows integrations.

• Diagnosed and repaired Apple hardware/software; performed OS migrations and configurations.

• Educated users on system security, data backup, and endpoint protection best practices.

Education

B.S. – Business Science / Information Systems

Virginia State University 2008

Certifications

• Apple Certified Macintosh Technician (ACMT)

• JAMF Certified Tech (Jamf 150)

• ITIL Foundation

• Microsoft Certified

Contact this candidate