Customer Success & Operations Professional
Resume:
Lorraine Brack
*********@*****.***
31407
DYNAMIC- SELF DRIVEN – TEAM PLAYER – STRATEGIC PROBLEM SOLVER
Results-driven professional with a proven record of exceeding targets and meeting deadlines in high-pressure industries. Skilled in strategic growth, negotiations, and process optimization to accelerate momentum. Resourceful, innovative, and committed to delivering measurable success and long-term value.
Skills
Microsoft Office Proficient
SAP, iSeries, Corridor Aviation Software, SharePoint, TPC Medication
Management System, ProCare Child Care Management Software, and
PeopleSoft HR Software Proficient.
Process Optimization & Workflow
Customer Relations and Management
Grant Compliance
Process Improvement
Customer Centric Problem Solver
Data Analysis & Performance Metrics.
Education
St. Vincent’s Academy
Savannah, GA
1982 - 1986
Strayer University
Savannah, GA
B.S. Business Management
3.9 GPA
WORK EXPERIENCE
MedBank Foundation (August 2023 – June 2025) Savannah, GA
Patient Case Specialist
Program Management: Managed prescription program and delivered personalized consultation (In person/virtually).
Administrative: Managed comprehensive documentation processes to improve clarity and accessibility for cross-functional teams, while safeguarding grant compliance and meeting all auditing requirements.
Relationship building: Established and ensured positive working relationships through collaborative efforts with government agencies, local businesses, and stakeholders.
Event Coordination: Planned and led monthly community events with the City of Savanah and local partners to promote the organization’s vision and mission.
Angel Learning Center (August 2022 – March 2023) Savannah, GA Administrative Assistant
Handled Inbound contracts, while adhering to time sensitive markers.
Directed inquires to appropriate personnel and relayed customer responses appropriately.
Supervised the collection and upkeep of digital records for all students and staff.
Conducted regular audits to verify the accuracy and completeness of data for Governmental inspections and compliance.
Michael Kors Outlet (August 2021 – April 2022) Savannah, GA Sales Associate
Handled all POS transactions accurately, including cash, credit, returns and special promotions.
Represented the Michael Kors brand with professionalism, enthusiasm, and an elevated sense of style.
Cultivated loyal clientele through personalized shopping experiences.
Exceeded sales targets by 15 -20% through strategic upselling and cross-selling.
Ensured a premium shopping experience.
Riles & Associates Financial Services, Inc. (February 2021 – August 2021) Savannah, GA
Insurance Agent / Office Assistant to Manager
Evaluated clients’ coverages and provided expert guidance on enhancements.
Processed Insurance applications, renewals and policy changes, in accordance with ever changing Company standards.
Safeguarded a balance between providing coverage and maintaining profitable insurance margins.
Gulfstream Aerospace Corporation (February 2007 – October 2019) Savannah, GA Project Analyst – (October 2012 – November 2019)
Earmarked new processes and programs that provided departmental continuity, which led to savings and ROI.
Administered control plans to monitor variances in schedules, and budgets to ensure savings, and revenue goals are met.
Aligned cross-functional teams, ensuring seamless coordination across workflow.
Facilitated training sessions on Lean Six Sigma and project management methodologies.
Senior Administrative Assistant (February 2007 – October 2012)
Provided administrative support to executive senior managers by way of scheduling, meetings, organizing travel itineraries, preparing reports conducted conference calls, and video conferences.
Conducted entire onboarding process for new hires; implemented orientation sessions which facilitated smooth transition into Company dynamics.
Compiled status reports and summarized project milestones.
Certifications
Office / Clerical Certification - Savannah Technical College
Lean Six Sigma – Yellow Belt - Gulfstream Aerospace Corporation
Certified Project Manager - Gulfstream Aerospace Corporation
Lean Specialist Certification - Gulfstream Aerospace Corporation
Contact this candidate