Collections Supervisor with Team Leadership Experience
Resume:
Chalina Fields
Collections Supervisor
****.******@*****.***
Cleveland, OH 44135
Successfully lead a team of 13 to hit goal regularly month over month through coaching and encouraging my team to do the right thing for the customers and striving to be the best.
Assisted with the interview process and hiring of new employees. As well as train them and provided continual coaching and development opportunities.
Provided back up to the manager in regards to running reports, providing numbers, planning of strategies and maintaining office structure.
PROFESSIONAL EXPERIENCE
Supervisor
Wells Fargo Dealer Services, Independence, OH 2013–Present
Joined as a front sheet collector where I maintained month over month goals and was quickly promoted to a back-sheet collector. I exceeded my goals in this role and within months was promoted to collections specialist. I was able to build and maintain a good working relationship with outside vendors and exceed expectations in this position which lead to being promoted again to supervisor.
Lead a team of 13 to goal on a monthly basis.
Provide reviews, training and coaching to employees.
Run reports and compile numbers for my team and management.
Handle escalated customer calls and customer complaints.
Maintain employee records.
Handle employee disciplinary actions when needed.
Collector
Receivable Management Services, Brecksville, OH, 2001 – 2013
As a collector I called customers to rectify bounced checks for a national company and negotiate arrangements to bring their accounts back to a 0 balance.
Used internet skip tracing tools to locate and contact customers.
Successfully maintained open lines of communication with customers.
Made and received calls on a multiline phone system.
SKILLS
Employee Training and Development
Skip Tracing Tools – Lexis, Innovis, Internet Searches, County Records
Time Management
Customer Negotiations
Vender Relations
Customer Complaint Management
Employee Records Handling
Data Entry
Research Handling
Written and Verbal Communication
Independent decision making
Ability to adjust and acclimate to short notice changes and deadlines
HIGHLIGHTS
Achieved goal on a monthly basis as a collector and as a supervisor
Developed time management guidelines for my team to be the most efficient in work completion daily
Recognized by upper management for strong work ethic, team work, and leadership in the past year
Promoted twice in two years as a result of strong work ethics and leadership shown in the office
EDUCATION
Associates of Arts in Medical Billing and Coding, Honor Roll Graduate
Everest University, Tampa, FL
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