Versatile IT Support Specialist with Endpoint Expertise

Alexis Veloz

**** ***** ******* *****, ********* FL 34746 • 321-***-**** • ****.*****@*****.***

Career Objective

Motivated IT professional seeking to leverage hands-on experience in endpoint management, software deployment, and technical support to contribute to a dynamic team. Passionate about delivering user- focused solutions, streamlining operations, and driving continuous improvement in enterprise environments.

Professional Summary

Versatile and meticulous IT specialist with a strong record of accomplishment of supporting enterprise- level environments across both Windows and MacOS platforms. Demonstrates deep expertise in endpoint management, software deployment, license compliance, and advanced technical troubleshooting. Skilled in optimizing operations through automation, clear documentation, and effective cross-team collaboration. Recognized for delivering intuitive, user-focused solutions while upholding high standards of performance in both field and corporate settings.

Core Competencies

•Jamf Administrator

•SCCM Administrator

•Apple Software/ Hardware

•Absolute /Computrace

•Opentext Backup Solution

•Windows Management

•Wireless Networks

•MS Office 365 • Network Hardware

•A/V Systems • PowerShell Scripting

• Trend / McAfee / Zscaler • Avaya /VOIP

• Active Directory • Juniper/ Zscaler VPN

• Networking • Mac OSX

• SolarWinds NPM • Pam / MFA / Azure AD

• Tenable/ Nessus • Adobe Suite

Professional Experience

Darden Restaurants – Orlando, FL (2006 - Present)

Senior IT Support Specialist

•Supervised a team of four IT technicians, providing hands-on mentorship, task delegation, and quality assurance to ensure consistent service delivery. My leadership emphasized clear communication, accountability, and professional growth within a fast-paced support environment.

•Delivered remote and onsite IT support across diverse business units, mirroring MSP workflows by managing tickets, deploying software, and resolving endpoint issues in both corporate and field environments.

•Provided comprehensive support for all proprietary Darden applications used by Restaurant Support Center staff.

•Utilized SCCM and Jamf Pro to manage cross-platform devices, applying scalable solutions and documentation practices consistent with MSP standards.

•Managed onboarding process for new hires by provisioning, configuring, and deploying laptops, equipment and accounts.

•Configured and supported audio/visual systems for corporate presentations, meetings, and training sessions to ensure seamless technical execution.

•Authored over 1,800 technical guides and procedures, enabling consistent support across varied user groups and reducing escalations—similar to client-facing documentation in MSP settings.

•Configured and programmed Avaya IP phones for enterprise deployment, including user provisioning, extension mapping, and feature customization to support seamless voice communication.

Endpoint Management & Deployment

•Administered Mac systems via Jamf Pro, managing updates, security patches, and compliance policies.

•Created and deployed software packages and configuration policies for MacOS environments using Jamf Pro.

•Created and distributed software packages for Windows systems using Microsoft Configuration Manager (SCCM), supporting enterprise-wide deployment strategies.

•Imaged, configured, and deployed desktops, laptops, and Mac computers to meet operational and user-specific requirements.

Alexis E. Veloz

4440 Seven Canyons Drive, Kissimmee FL 34746 • 321-***-**** • ****.*****@*****.***

Systems Administration & Security

Performed comprehensive vulnerability scans using Tenable Nessus to identify and remediate security risks across enterprise systems, including outdated software and misconfigurations.

Performed administrative tasks in Active Directory, including BitLocker key recovery, password resets, and group membership management.

Diagnosed and removed malware, spyware, and viruses from infected systems to maintain endpoint security and performance.

Oversaw asset management processes, ensuring accurate tracking and proper decommissioning of retired equipment.

Documentation & Licensing

Managed software licensing across platforms, including SharePoint, Adobe Admin Console, Bluebeam and Autodesk portals, ensuring compliance and accessibility.

Authored over 1,800 detailed installation guides and self-help procedures to streamline support and empower end users.

Professional Highlights

Recognized for simplifying complex technical concepts for non-technical users.

Designed scalable support documentation that reduced helpdesk ticket volume.

Played a key role in improving endpoint compliance and software deployment efficiency.

AXA TECHNOLOGY, Leonia, NJ (2000-2006)

Desktop support Specialist

•Delivered Tier 2 global endpoint support to over 5,000 users, including executive leadership, across a mixed Windows and MacOS environment.

•Led testing initiatives in a Proof of Concept Laboratory, planning, coordinating, and executing validation projects for new technologies.

•Trained Tier 1 and Tier 2 technical personnel (Dell Getronics), ensuring consistent support standards and technical proficiency across teams.

•Performed administrative duties in Active directory.

•Utilize VMWare to administer, track and monitor servers

•Applied patches and updates to IBM X series and HP ProLiant servers

•Wrote over, 1700 technical procedures for Livelink knowledge database.

•Performed ghosting/imaging/ configuration as well as software/hardware upgrades for IBM XSeries servers

•Troubleshot network and internet connectivity issues (Wireless, Ethernet, Servers and Cisco VPN)

•Managed the Leonia Helpdesk queue for call request and escalations using Unicenter Service Desk

•Participated in disaster, recovery, and business continuity drills from remote locations.

•Built, rack mounted and set-up IBM xSeries servers to AXA Technology’s specifications.

•Implemented and managed the server commissioning and decommissioning process.

MILITARY

United States Navy • Served during Operation Desert Shield / Desert Storm • Honorably Discharged

EDUCATION and TRAINING

Microsoft Learning SCCM / PowerShell / Jamf Training and Admin support

New Horizons Computer Learning Center, NY, NY Attained CompTIA A+, Network+, Security +, Ethical Hacker coursework

Orange County Community College, Middletown, NY • Associate of Science Degree in Computer Science

Additional Training through various sources in: Apple OS and Hardware, Microsoft Windows (all), Microsoft Intune, AXA Way Awareness (Six Sigma), Customer Service.

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