Store Management Customer Service & Ops Lead

Mohid Naqvi

Brampton, Ontario **********@*****.*** (647) - 804 - 2577

EDUCATION

York University, Toronto

Financial Business Economics

● Relevant coursework: Micro- & Macroeconomics, Statistics, mathematics I, Mathematics II, Operations Management, managerial economics

Notre Dame Secondary school

● Relevant coursework: Physics, Calculus, accounting, and business tech PROFESSIONAL WORK EXPERIENCE

Pita land, Brampton, ON

Job Title Store Manager

2021 - 2023

• Oversaw a team of 10 employees, providing guidance and support to ensure team cohesion and productivity.

• Conducted regular team meetings to communicate goals and expectations, fostering a collaborative work environment.

• Managed departmental budgets, ensuring optimal allocation of resources and cost-effectiveness.

• Made critical decisions on issues such as resource allocation, project prioritization, and staffing.

• Facilitated effective communication between team members, ensuring everyone was informed and aligned on goals. Libas collection, ON

Assistant Store Manager

Sept 2017-Dec 2018

• Team Leadership

• Customer Service

• Sales and Revenue

• Inventory Management

• Visual Merchandising

• Loss Prevention

• Store Operations

• Training and Development

• Administrative Tasks

• Health and Safety

• Technology/Product Knowledge

OUTSIDE EXPERIENCE / VOLUNTEERING

Analytical, detail-oriented professional with 8 years of extensive experience in Providing exceptional customer service with over 400 hours of volunteering experience. Administering customer transactions and promoting company offerings in the work industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of tasks in a fast- paced environment.

CERTIFICATES

Food handler certification (02/2022 - 02/2027)

SKILLS

Computer: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail, Drive), Typing, Data Entry.

Other skills: Home renovations, smart home setup, installation of various things Languages: English, Urdu, Hindi

Interests/Hobbies: Sports, Food, Travelling, gym, Cooking

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